An Administrative Clerk or Coordinator performs administrative work in an office. Coordinates work to support an office team. Works in a wide variety of office settings, such as a company or business, or a government office or school. Manages paper and electronic files, uses office equipment including computers, responds to phone calls and emails. May manage office staff expenses, supplies or schedules.
University College Academic Advising - 202100 Minimum Qualifications Graduation from high school and one year of related office experience; or an equivalent combination of education and experience. Diplomas or degrees must be received from appropriately accredited institutions. License/Certification Required Essential Job Functions The individual hired for this position will be responsible for: Providing excellent customer service and managing the front desk area of a large, busy office on a daily basis, addressing appointment scheduling issues, and responding to questions from students, parents, campus partners, and the public via email, phone, and walk-in traffic under FERPA guidelines. Supervising and managing up to 5 shared work-study student employees (hiring, training, daily supervision, timesheet tracking). Reviewing and updating students' academic major information in Banner. Managing call campaigns for Incoming, Readmission, and Continuing students. Providing administrative support for University College Academic Advising (leadership, admin and Records, and advisors). Managing both advising and PREP email accounts and text inquiries, adding student records notes to DegreeWorks. Assisting with Orientation Management/Advisor Caseloads, accessing and analyzing Banner, Docuware, and TracCloud reports. Other administrative duties as assigned (for example, assisting with the PREP course, Course Overloads, Visiting Coursework, Major Declarations, Withdrawal reports, purchasing, work orders, room reservations, etc.).
Please note:
the duties of this role are
ENTIRELY IN-PERSON
; this position does not provide remote or hybrid work arrangements. Knowledge, Skills, & Abilities Required for this Position This position requires knowledge of University structure, services, programs, procedures and practices. Employees in this position should have strong managerial and customer service skills as well as strong attention to detail and commitment to accuracy in record keeping. The position requires daily use of various office technology and software applications including extensive use of Google Suite (Docs, Forms, Sheets, etc.) and MS Excel. Individuals in this position should be able to address inquiries pertaining to advising processes and student academic records. Preferred Qualifications A Bachelor's Degree plus 3-5 years of administrative, managerial, and customer service experience. Ability to work effectively with a variety of personalities in a helpful, congenial and professional manner. Demonstrated use of University student information systems. Demonstrated experience using office technology and administrative software (specifically Google Suite and Microsoft Office). Demonstrated project management experience and the ability to multi-task. Demonstrated experience in detailed and accurate record keeping.
Work Schedule/Hours:
Mon-Fri, 8am-5pm.
ENTIRELY IN-PERSON.
Occasionally overtime may be required during peak advising times.
Anticipated Hiring Range:
$38,127- $39,271
Closing Date:
08/16/2026 To apply, visit https://apptrkr.com/9735150 ""> https://appstate.peopleadmin.com/postings/55489 Appalachian State University is an Affirmative Action/Equal Opportunity Employer. The University does not discriminate in access to its educational programs and activities, or with respect to hiring or the terms and conditions of employment, on the basis of race, color, national origin, religion, sex, gender identity and expression, political affiliation, age, disability, veteran status, genetic information or sexual orientation. je-8111da2e00a84d198e840fd872a6fab5
