An Administrative Clerk or Coordinator performs administrative work in an office. Coordinates work to support an office team. Works in a wide variety of office settings, such as a company or business, or a government office or school. Manages paper and electronic files, uses office equipment including computers, responds to phone calls and emails. May manage office staff expenses, supplies or schedules.
Member Services Coordinator I Recuro Health - 5.0 College Station, TX Job Details 3 days ago Qualifications Phone communication English High school diploma or GED Telehealth experience Telehealth platforms Productivity software Medical terminology Client interaction via phone calls
Full Job Description Description:
About the job Recuro Health is a leading virtual-first care delivery company offering a personalized, holistic, and proactive approach to healthcare. Recuro provides seamless access to various virtual care services, including primary and urgent care, behavioral health, at-home lab testing, and genomics testing. Additionally, Recuro provides a comprehensive suite of supplemental benefits, integrated prescriptions, care management, and care navigation, all available on a unified platform. For more information, visit www.recurohealth.com.
POSITION SUMMARY
Member Services Coordinators are a part of Recuro's Clinical Operations Team serve as the face of Recuro care in that they are the front line in supporting Recuro patients, members and providers with scheduling and managing their virtual consults and healthcare needs. Member Services Coordinators primarily interact with Recuro members and employers through the phone but may also communicate and coordinate through text, email, and other channels. The position is remote in College Station, Texas.
CORE RESPONSIBILITIES
Schedule consults and assist members and providers for all Recuro service offerings (e.g., Virtual Primary Care, Virtual Behavioral Health, Virtual Urgent Care) Support Recuro members and patients with detailed information about their benefits and general inquiries pertaining to the coordination of their care Collect and document member demographics, health history, and chief complaint Monitor the status of virtual consultations to escalate member or provider issues as well as support related tasks such as troubleshooting, post-consult scheduling, pharmacy outreach, and provider outreach Perform all tasks within scope of Recuro Health policy and procedures
PRIMARY RESPONSIBILITIES
Complete tasks as assigned by Member Services Supervisor, Member Services Manager, or other
High School Diploma Some college (desired) Certified Medical Assistant (CMA) (desired)
EXPERIENCE
Minimum 2 years Customer Service Experience Minimum 2 years Telehealth Experience Excellent customer service, verbal, and phone skills Fluent in English Flexibility with hours and available to work weekends Knowledge of basic medical terminology Proficiency in Microsoft Office Suite, Excel (preferred)
QUALIFICATION REQUIREMENTS
Ability to work weekends and holidays as needed Must be able to maintain an internet speed of 30MPS or higher
Communication:
Strong written and verbal skills; active listening
Teamwork:
Strong interpersonal skills; ability to interact collaboratively with others
Listening:
Must be able to effectively handle and understand both inbound and outbound verbal communication delivered via telephone, computer-based calling systems, or voicemail speakers
Work Standards:
Great attention to detail as it relates to process and procedure, Strong organizational and time management skills
Multitasking:
Must be able to handle multiple tasks at the same time without errors and mistakes in a fast-paced environment
Integrity:
Shares complete and accurate information; maintains confidentiality and meets commitments
Motivation:
Displays energy and enthusiasm in approaching the job; takes action to influence events; desire to grow and learn
Reliability:
Takes personal responsibility for job performance; Completes work in a timely and consistent manner Successful applicants must be eligible to work in the US (visa sponsorship is not provided at this time) and must be able to pass a pre-employment background test. Recuro Health is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to age, race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against on the basis of disability.
