About the role Compass Drug Screening of West Michigan is hiring a part-time administrative assistant to answer calls, schedule appointments, organize time-sensitive documentation and keep the front end of the office running. Detail Position Administrative Assistant, part-time Location Remote (work from home), with occasional in-office days in Muskegon Heights Hours TBD, covering business hours Reports to Managing Partner What you'll do Phones and client contact Answer the scheduling line during business hours and assigned after-hours, weekend, and holiday shifts; return voicemails the same day Answer questions about services, pricing, and what to bring to an appointment Route employer, court, and probation calls to the right person Scheduling and mobile appointments Book, confirm, and reschedule appointments Coordinate mobile and onsite collections: confirm addresses, arrival windows, and on-site contacts, then share the details with the collector Flag same-day and after-hours requests for the on-call collector Results delivery Send critical results to authorized employer, court, and probation contacts within 24 hours Confirm each delivery and document it in the client record Administrative support Enter client and order information accurately into scheduling and ordering systems Send appointment reminders, intake forms, and follow-up emails Take payments and send invoices and receipts as directed Keep call logs and client records organized and current Confidentiality Handle personal, legal, and testing information with strict privacy. What you bring Required A clear, professional demeanor with excellent customer service delivery Availability for on-call shifts outside business hours, and the ability to respond quickly when work comes in Strong follow-through on deadlines Comfort learning online scheduling and data entry tools A quiet home workspace, reliable internet, and a computer and phone you can work from Reliable transportation for in-office training and coverage days Helpful, not required Experience in medical, legal, or staffing offices Familiarity with Acuity, Google Workspace, or similar tools Bilingual (English and Spanish) Schedule and how to apply This is a very part-time role built for someone who wants steady, flexible work from home. Hours cover normal business hours plus on-call shifts at off hours. Volume varies, but response time does not: calls and results are handled the same day. To apply, send a short note and your resume to muskegon@compassdrugscreening.com with "Administrative Assistant" in the subject line. Compass Drug Screening of West Michigan is an equal opportunity employer. We welcome justice-involved citizens.