RESIDENTIAL PROGRAM ADMINISTRATOR

Position Type:

Full-Time (approx. 36 hours per week)

Hourly Wage:

$21/hour to start, $42,000 annual salary after probationary period

Work Location:

On-Site Hours:

Monday through Thursday, 8:30 a.m.-5:30 p.m., with a 30-minute unpaid lunch break. Occasional remote communication on Fridays may be required as needed to support team coordination.

Reports To:

Operations Director Benefits:

Six Weeks Paid Leave annually (after probationary period), $100 bi-weekly Healthcare Stipend

ABOUT CROSSWINDS RECOVERY

Crosswinds Recovery is a 501(c)(3) nonprofit providing

ASAM 2.1

Intensive Outpatient treatment and Level 4 NARR-certified recovery residences to individuals transitioning from addiction, incarceration, and inpatient care. We value dignity, and respect while delivering structured, supportive services that help clients build recovery capital and achieve long-term stability. Our organization values trauma-informed, person-centered care and recognizes the importance of team members who bring both professional and lived experience to the work.

POSITION SUMMARY

The Residential Program Administrator supports the organized, efficient, and compliant operation of Crosswinds Recovery's residential program. This position helps coordinate residential admissions, resident documentation, program scheduling, house records, supplies, internal communication, and other administrative systems that support Residential Program operations. The position serves as a consistent administrative point of contact for residents and staff while helping ensure that information is accurate, organized, secure, and communicated to the appropriate team members. This position is well suited for someone who is organized, dependable, comfortable managing multiple priorities, and committed to supporting individuals in recovery.

KEY RESPONSIBILITIES

Residential Administration Provide administrative support for Crosswinds Recovery's residential program Serve as a point of contact for residents, applicants, community partners, referral sources, and residential staff Assist with admissions scheduling, applicant communication, intake documents, orientation materials, transfers, and discharges Maintain accurate rosters, waiting lists, bed availability records, staff calendars, forms, logs, and resident files Assist residents with non-clinical paperwork and direct clinical, financial, or case management questions to the appropriate staff member Other administrative or office duties as assigned Communication & Coordination Prepare residential notices, schedules, announcements, and procedural updates Coordinate timely communication among applicants, residents, staff, landlords, vendors, and community partners Maintain strong professional relationships with community partners and agencies Route resident questions and concerns to the appropriate staff member while maintaining confidentiality and professional boundaries Support the residential team with additional administrative tasks as assigned Facilities and Supplies Order, manage, organize, and distribute household, office, and program supplies Maintain inventories of keys, furniture, equipment, household items, and other Crosswinds property Additional office facility duties as assigned Documentation & Compliance Maintain accurate and secure residential records in accordance with Crosswinds policies, HIPAA, grant requirements, and applicable regulations Enter and manage information in Sobriety Hub and Kipu Health Review records for completeness and communicate missing or inconsistent information to the appropriate staff member Assist with data collection for grant reporting, audits, quality assurance, outcome tracking, and program review Follow established procedures for protecting confidential information, passwords, and electronic records Financial Coordination This position provides financial administrative support only and does not make operational, financial, or billing decisions without leadership approval Take payments from residents and maintain organized payment records Coordinate communication between residents and billing coordinator

WORK ENVIRONMENT AND PHYSICAL REQUIREMENTS 100

% office-based. Some evening or weekend communication may occasionally be required to support team coordination. Ability to perform standard administrative tasks and lift up to 20 lbs. Must be able to work professionally in an active recovery environment and interact appropriately with individuals who may be experiencing stress or instability

QUALIFICATIONS

Required High school diploma or equivalent Experience in office administration, nonprofit operations, or similar roles Excellent organizational skills and ability to manage multiple priorities Strong communication skills - both verbal and written Ability to maintain confidentiality and uphold professional boundaries Proficiency in common office software systems (Google Workspace, Microsoft Office, etc.) Preferred Experience in behavioral health, recovery organizations, or housing programs Familiarity with HIPAA-compliant workflows and documentation Prior use of EMR/EHR systems (Behave Health, KIPU, or similar) Experience supporting compliance and reporting processes

LIVED EXPERIENCE

Crosswinds Recovery believes in the value and power of lived experience. Individuals with personal experience related to addiction recovery and/or justice involvement are strongly encouraged to apply. We recognize that lived experience can strengthen our programs, improve communication with residents, and contribute valuable perspective to our team.

EQUAL OPPORTUNITY EMPLOYMENT

Crosswinds Recovery is an Equal Opportunity Employer. We welcome applicants from all backgrounds and do not discriminate on the basis of race, color, religion, creed, national origin, ancestry, age, disability, marital status, military status, sexual orientation, gender identity or expression, genetic information, or any other legally protected status. Crosswinds Recovery is committed to maintaining an inclusive and equitable workplace where employees feel valued, respected, and supported.

Pay:

From $21.00 per hour

Benefits:

Paid time off Parental leave Professional development assistance People with a criminal record are encouraged to apply

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