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AC
Atlas Copco Compressors LLC
Service Coordinator
Career Insights for Administrative Clerk / Coordinator
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Scorecard
Based on Massachusetts data
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What they do
An Administrative Clerk or Coordinator performs administrative work in an office. Coordinates work to support an office team. Works in a wide variety of office settings, such as a company or business, or a government office or school. Manages paper and electronic files, uses office equipment including computers, responds to phone calls and emails. May manage office staff expenses, supplies or schedules.
$50,744 / year median in Massachusetts
+5% projected growth
Job Description
Your role Our solutions are a key part of most industries
- electronics, medical research, renewable energy, food production, infrastructure and many more. Working with us means working with the latest technologies and groundbreaking, sustainable innovations. Join us on our journey for a better tomorrow. Your Role Service Scheduling
- Receive incoming calls for service of compressed air equipment and installation of prime equipment, and schedule service contract customers.
- providing regular updates to customers regarding service that is in process. Manage and control work in progress. Report problems that service technicians are having to the Service Manager. Service Administration
- Secure purchase orders for service work, and verify terms and conditions with customers. Maintain (edit as needed) scheduled service orders in MAM and/or VisiTour (including both manual orders and service contracts). Track and file relevant paperwork. Order, track, follow up and expedite parts as needed. Track and file relevant paperwork. To succeed, you will need Position requirements
- Must have excellent organizational skills.
- Strong verbal and written communication skills;
- Strong experience in a customer service-related role, ability to handle difficult customer situations professionally.
- Must be detail oriented and have excellent problem-solving skills.
- Ability to collaborate well within own team and across different functions within the organization.
- Must be able to manage multiple priorities with flexibility and have a strong commitment to customer service.
- Self-motivated with a positive attitude.
- Strong aptitude for learning new processes, systems and applications.
- Ability to work under pressure, within a fast pace environment.
- Must be proficient in Microsoft Office, including Word and Excel.
- Must be able and willing to work overtime if required Experience
- Minimum of two years of experience in a customer facing role. Education
- High School diploma, some college preferred.
Include:
- Excellent compensation package, including a flexible benefits plan, and generous 401 (k) retirement plan
- Health insurance/ Dental insurance/ Vision insurance
- Competitive Paid time off
- Life & Disability insurance
- Annual Bonus
- $53k
- 65K/year.