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Position range in Rhode Island $40k

• $60k Per Year Scheduling Assistant II
  Robert Half
  

Occupation:

Secretaries and Administrative Assistants, Except Legal, Medical, and Executive

Location:

Providence, RI

• 02919
  

Job Type:

Full Time (30 Hours or More)

Posted:

09/03/2026

Positions available: 1

Source:

NLX

Web Site:

usnlx.com

Job #: 296586917

Job Requirements and Properties

Help for Job Requirements and Properties. Opens a new window. Work Onsite

Full Time Schedule

Full Time

Job Description

Help for Job Description. Opens a new window. Description We are looking for a Scheduling Assistant II to support appointment coordination and customer communication for field-related work. This Long-term Contract opportunity is a hybrid position that requires working in the office three days each week. The person in this role will help customers understand pre-service requirements, keep scheduling activities organized, and provide timely follow-up to support smooth job execution.

Responsibilities:

• Respond to customer inquiries with clear, attentive service and resolve concerns whenever possible before escalating more complex issues to the appropriate team.
• Coordinate appointments for service-related work, including sending reminders and confirmations to help ensure customers are prepared and available.
• Explain required pre-job steps to customers, such as inspection timing, account setup, and completion of site-related work before scheduled service begins.
• Maintain accurate records of customer calls, outreach efforts, and scheduling updates, and prepare recurring activity summaries for weekly reporting.
• Support scheduling operations by assisting with disconnect requests and creating appointments in the designated system.
• Help assemble work packets and contribute to the processing of grouped job documentation to keep work orders moving efficiently.
• Review and clear job holds after required information has been confirmed and assist with final work order closeout activities.
• Research property damage matters, coordinate next steps, and arrange work when responsibility has been established.
• Provide general scheduling support for electric field work and assist the broader team with additional coordination needs as assigned. Requirements
• Prior experience in scheduling, office support, or administrative coordination within a customer-facing environment.
• Strong customer service and verbal communication skills with the ability to provide clear guidance and manage follow-up effectively.
• Ability to organize appointments, confirmations, reminders, and related documentation with a high level of accuracy.
• Experience handling work order support, service coordination, or job scheduling activities is preferred.
• Comfort maintaining communication logs, tracking updates, and preparing routine status reports.
• Familiarity with customer account or contract-related processes and the ability to work across multiple support tasks.
• Background supporting utility, electric field service, property claims, or similarly structured operational work is an advantage.

TalentMatch®

Robert Half is the world's first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.

Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity

• whenever you choose
• even on the go.

Download the Robert Half app (https://www.roberthalf.com/us/en/mobile-app) and get 1-tap apply, notifications of AI-matched jobs, and much more.

All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.

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