An Administrative Clerk or Coordinator performs administrative work in an office. Coordinates work to support an office team. Works in a wide variety of office settings, such as a company or business, or a government office or school. Manages paper and electronic files, uses office equipment including computers, responds to phone calls and emails. May manage office staff expenses, supplies or schedules.
Vines Heating & Air, Plumbing and Restoration Position:
Service Coordinator Pay Range:
$67,000•$72,000
Annually Compensation Breakdown:
Hourly Rate:
$18•24/hr depending on experience
Annual Range:
$67,000•$72,000
Annually Performance Bonuses:
Weekly bonus for membership enrollments plus on call bonuses each week. Typical bonus per CSR $250-300 week
Location:
Conway, SC Schedule:
Full-Time Monday to Friday, 8 hour shift Weekend availability,
On Call Benefits:
Company-provided Uniforms Paid Training and Continuing Education Paid Holidays and Paid Time Off Health, Dental, and Vision Insurance Retirement Benefits Opportunities for Advancement within a rapidly growing company Company Outings and Events Personal Development•we want to build into your future
Requirements:
Previous administrative or office professional experience. ServiceTitan experience required. Plumbing, HVAC, or home service industry experience required. Excellent communication, organizational, and computer skills. Strong critical thinking and problem-solving abilities. Ability to manage multiple priorities in a fast-paced environment. Professional, dependable, and customer-focused.
Position Summary:
At Vines Heating & Air, Plumbing and Restoration, we're a locally owned, customer-focused company committed to delivering exceptional service and building lasting relationships. Our office team is just as important as our technicians, and we're looking for an experienced Service Coordinator to help support our daily operations and provide an outstanding customer experience. As a Service Coordinator, you'll serve as a key member of our administrative team, coordinating service requests, supporting field technicians, maintaining accurate records, and ensuring every customer interaction reflects our commitment to professionalism and care. This is more than answering phones—it's a role that requires organization, critical thinking, strong communication, and a passion for helping people.
Core Responsibilities:
Coordinate service, maintenance, and installation appointments using ServiceTitan. Communicate professionally with customers, technicians, and management. Maintain accurate customer records and job documentation. Assist with scheduling, memberships, follow-up, and customer communications. Manage requests received by phone, email, text, website, and online chat. Support daily office operations while ensuring an exceptional customer experience.
Pay:
$67,000.00•$72,000.00 per year
Benefits:
Dental insurance Health insurance Paid time off Vision insurance
