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Prisma Health
Business Office Rep- Rehab, FT, Days
Career Insights for Administrative Clerk / Coordinator
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Based on South Carolina data
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What they do
An Administrative Clerk or Coordinator performs administrative work in an office. Coordinates work to support an office team. Works in a wide variety of office settings, such as a company or business, or a government office or school. Manages paper and electronic files, uses office equipment including computers, responds to phone calls and emails. May manage office staff expenses, supplies or schedules.
$40,933 / year median in South Carolina
-2% projected decline
Job Description
Inspire health. Serve with compassion. Be the difference. Job Summary Performs a variety of duties to support and facilitate business operations. Provides direct customer service and/or clerical/administrative support for the department. Essential Functions All team members are expected to be knowledgeable and compliant with Prisma Health's values: Inspire health. Serve with compassion. Be the difference. Coordinates the schedule for multiple procedures and specialties with rehab to best serve the patient. Schedules patients to best fill therapists' schedules allowing maximized productivity. Moves patients' appointments/providers to optimize visit volumes in a given day. Follow-ups with non-respondent patients for request to schedule initial visit. Verifies patient benefits. Educates patients on benefits and insurance coverage for provided services. Calculates cost estimates. Ensures patients are aware of financial responsibility to increase patient satisfaction. Confirms authorization for services from payor. Maintain authorization throughout plan of care. Edit patient claims to ensure clean submission for payment. Collect payments upon delivery of care and following completion of care (via phone). Answer billing related questions. Post payments. Discuss payment options and programs available to patient. Responds to referrals for therapy from providers appropriately triaging based on urgency. Screens referrals for proper location and specialty of care (e.g., neuro referral to ortho rehab). Documents authorization and attach to all appointments. Orders supplies and submits necessary invoices for payment. Maintains office cleanliness including submitting work orders. Submits work orders for broken equipment or reports to facilities. Submits EOD deposit and accounting information. Sorts and addresses incoming mail. Maintains cash box. Trains other staff on office guidelines and procedures. Answers phone and responds to patient voicemails. Answers general questions regarding therapy and treatments. Greets incoming patients. Performs other duties as assigned. Supervisory/Management Responsibilities This is a non-management job that will report to a supervisor, manager, director, or executive. Minimum Requirements Education
- High School Diploma or equivalent or post high school education Experience
- Two (2) years admissions, billing, collections, insurance and/or customer service In Lieu Of NA Required Certifications, Registrations, Licenses NA Knowledge, Skills and Abilities Basic computer skills Knowledge of office equipment (fax/copier) Word Processing Spreadsheets Database Data Entry Mathematical Skills Registration and scheduling experience
- Preferred Familiarity with medical terminology
- Preferred Work Shift Day (United States of America) Location Center For Developmental Svcs Facility Greenville Memorial Hospital Department Kidnetics
- Spartanburg OP Services Share your talent with us!