An Office or Administrative Assistant performs administrative work in an office. Works in a wide variety of office settings, such as a company or business, or a government office or school. Manages paper and electronic files, uses office equipment including computers, responds to phone calls and emails, routes mail and maintains calendars and schedules.
Office Manager and/or Administrator Position Summary The Administrative Support Staff member provides clerical, administrative, and customer service support to ensure the efficient operation of the home care agency. This position assists with office tasks, caregiver and client communications, record maintenance, scheduling support, and compliance-related documentation. The Administrative Support Staff serves as a professional representative of the agency and contributes to the delivery of quality home care services. Essential Duties and Responsibilities Administrative Support Answer and route incoming telephone calls professionally and courteously. Greet clients, employees, applicants, and visitors. Monitor and respond to agency emails as directed. Prepare, scan, copy, file, and maintain agency documents and records. Assist with data entry and record management. Maintain confidentiality of client and employee information. Client and Caregiver Support Assist with client intake documentation and record updates. Support communication between caregivers, clients, and office staff. Contact clients and caregivers regarding routine scheduling matters. Document phone calls, messages, and service-related information. Provide excellent customer service to clients, families, and staff. Scheduling Assistance Assist with maintaining caregiver schedules. Notify caregivers of schedule changes and updates. Help identify and fill open shifts as directed. Track schedule modifications and document communications. Human Resources Support Assist with caregiver recruitment activities. Schedule interviews and orientation sessions. Help collect onboarding paperwork and employment documents. Maintain personnel files and training records. Track employee credentials, training deadlines, and required documentation. Compliance and Documentation Ensure records are complete, organized, and filed appropriately. Assist with maintaining compliance files and required documentation. Support quality assurance activities and audits. Help prepare reports and documentation requested by management. Payroll and Billing Support Assist with collecting and reviewing timesheets. Verify documentation for payroll processing. Support billing and invoicing activities as assigned. Maintain accurate records related to payroll and billing functions. Office Operations Maintain office supplies and inventory. Assist with preparing reports, spreadsheets, and correspondence. Operate office equipment including printers, scanners, copiers, and fax machines. Perform other administrative duties as assigned. Qualifications Required High School Diploma or GED. One (1) year of administrative, clerical, customer service, or office experience. Strong organizational and communication skills. Basic computer proficiency, including Microsoft Office and email systems. Ability to maintain confidentiality and professionalism. Strong attention to detail and accuracy. Preferred Experience working in a healthcare, home care, or human services environment. Knowledge of scheduling systems and electronic recordkeeping. Experience with payroll, billing, or human resources support functions. Knowledge, Skills, and Abilities Excellent customer service and interpersonal skills. Ability to prioritize tasks and manage multiple responsibilities. Strong organizational and time management abilities. Ability to work independently and as part of a team. Effective verbal and written communication skills. Dependability and professionalism in all interactions. Physical Requirements Ability to sit, stand, and walk throughout the workday. Ability to lift up to 20 pounds occasionally. Ability to use standard office equipment and technology. Ability to perform repetitive tasks such as typing and filing. Benefits Competitive Pay Paid Time Off (if eligible) Holiday Pay (if eligible) Professional Development Opportunities Positive and Supportive Work Environment Loved Ones In Home Care, LLC is an Equal Opportunity Employer committed to providing exceptional care and service to our clients and community. Monday - Thursday 8:30am - 6:30 pm
