Front Office Coordinator Simetria Health Germantown, TN Job Details Full-time 23 hours ago Benefits Paid holidays Health insurance Dental insurance 401(k) Paid time off Vision insurance Qualifications Administrative experience High school diploma or GED Data entry Organizational skills Front desk Productivity software Full Job Description Be the Friendly Face That Sets the Tone for Exceptional Patient Care! Our thriving, patient-centered pain management clinic in beautiful Germantown, TN is looking for a warm, organized, and detail-oriented Front Office Coordinator to join our team. As the first point of contact for our patients, you'll play a vital role in creating a welcoming, reassuring experience for individuals who are often navigating difficult and painful circumstances. If you love being the heartbeat of a busy office and take pride in making people feel genuinely cared for from the moment they walk in, we'd love to meet you! What You'll Do Greet patients warmly and check them in/out with efficiency and a smile Answer and manage a busy multi-line phone system, scheduling and confirming appointments Verify insurance eligibility and collect co-pays, deductibles, and other payments Maintain and update patient records with accuracy and confidentiality Coordinate with clinical staff to keep the day running smoothly and on schedule Handle referrals, prior authorizations, and documentation requests Manage a tidy, welcoming front office and waiting area Respond to patient questions and concerns with empathy and professionalism Assist with other administrative tasks as needed to support the clinic's daily operations What You Bring High school diploma or equivalent required; some college or medical office experience a plus Prior experience in a medical office, healthcare, or customer service setting preferred Familiarity with EMR systems and basic insurance/billing knowledge a plus Exceptional communication and interpersonal skills A calm, positive presence — especially when the office gets busy! Strong organizational skills and an eye for detail Ability to multitask and problem-solve on the fly A genuine passion for helping people, even on their toughest days Bonus Points For Experience working in a pain management, orthopedic, or specialty medical office Familiarity with prior authorization processes for interventional procedures Bilingual skills Why You'll Love Working Here Competitive pay, commensurate with experience Comprehensive health, dental, and vision coverage Paid time off and holidays 401(k) A tight-knit, supportive team culture that genuinely celebrates your wins Ready to Be the Welcoming Heart of Our Clinic? We'd love to hear from you! Submit your resume and a brief note about why you'd be a great fit for our front office team.

Work Location:

In person