Job Summary:

Responsible for providing administrative and customer-service support for foundation repair and waterproofing projects. This position coordinates office operations, customer communication, scheduling, paperwork, and communication between customers, estimators, project managers, and field crews.

Essential Duties:

Answer incoming phone calls, emails, and customer inquiries. Schedule estimates, inspections, repairs, and follow-up appointments. Maintain the company calendar and coordinate field crews. Enter and maintain customer information and job records. Prepare work orders, proposals, contracts, change orders, and other job paperwork. Follow up with customers regarding estimates, scheduling, payments, and completed work. Assist with accounts receivable, invoices, and past-due accounts. Track project status from initial inspection through completion. Maintain warranty paperwork and customer documentation. Communicate with suppliers and subcontractors when needed. Maintain project files. Make sure completed job paperwork is organized and filed. Maintain confidentiality of customer, employee, and company information. Perform other duties as assigned by management.

Preferred Qualifications:

Previous office or administrative experience. Excellent customer-service and communication skills. Strong organizational and time-management skills. Comfortable working with Microsoft Office/Excel Ability to multitask and prioritize in a construction environment. Attention to detail and accurate data entry. Professional telephone and email etiquette. Construction or foundation-repair experience is helpful but not required.

Pay:

From $17.00 per hour Expected hours: 40.0 per week

Work Location:

In person