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HH
Healing Hands Ministries Inc
Enrollment Coordinator/Front Office Assistant Float
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Based on Texas data
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What they do
A Front Office Assistant greets people in an office, handles calls, and provides administrative assistance for the office. Organizes files and assists with record keeping and data base management. Manages office mail, email and text correspondence. Greets visitors, clients, patients or vendors who come to an office. Answers phone calls and directs inquiries to other staff.
$35,863 / year median in Texas
+6% projected growth
Job Description
We're Humanizing Healthcare At HHM Health, our mission is to provide high quality and compassionate healthcare to all. Our vision is to be the best patient-focused health center providing personalized physical, mental, and spiritual care for every individual. We are led by our CARES Values (Compassion, Advocacy, Respect, Excellence, Servant Heart). Together, our CARES-givers are making a difference in Dallas and surrounding communities. Opportunities available in the heart of Dallas We are seeking a Enrollment Coordinator/Front Office Assistant Float with a passion for service excellence to join the HHM Health team. The Enrollment Coordinator/Front Office Assistant Float serves as the first point of contact for patients and families, providing exceptional customer service in a healthcare environment. This role handles patient enrollments while staying up to date with front desk responsibilities. Here's a sneak peek at what you'll do : Schedule new and established patients in all locations and specialties Schedule new patient appointments and interviews applicants or authorized representative to gather information while determining eligibility for benefits. Obtain, verify, and calculate income and resources to determine patients financial eligibility. Explain available benefit programs, rights and responsibilities and other agency services to applicants/recipients and general public. Work with a diverse patient population in the heart of Dallas Obtain and scan all necessary demographic, financial information, missing registration items, consents and other missing documents required for registration and to properly determine potential program eligibility. Explain and verify patients' sliding fee discounts according to clinic protocol. Verify insurance eligibility during enrollment process or prior to patients' appointment Travel to other locations in the DFW Metroplex, as needed for coverage needs. What you need to succeed To become one of our CARES-givers, you will have excellent patient engagement, strong communication skills and an eye for continuous improvement. You will also have the following: High School Diploma or equivalent At least one (1) year of related experience, prior experience in a community-based clinic is preferred. Prior experience with medical enrollment including Medicaid. Experience with eClinicalWorks or similar and MS Office Suite skills Bilingual in Spanish, Pashto, Burmese, Rohingya or any other languages, preferred. Passion for providing service excellence Have a servant heart with the desire to make a positive impact What We Offer At HHM Health, the health and well-being of our employees matters just as much as that of our patients. We offer free employee coverage for vision, dental, and life insurance; and competitive medical premiums. Additionally, our full-time employees are eligible for the following: Health Savings Account 403(b) retirement savings plan with dollar-for-dollar matching up to 3% andmatch50% of the next 2% (contribute 5% to get 4% matched). 100% vested upon enrollment. Generous paid time off plan for full-time employees (Health & Wellness + Paid time +Volunteer Days) Accidental Death & Dismemberments (ADD) plan Short-term & Long-term Disability Employee Assistance Programs (EAP)