Tideway Physical Therapy is hiring a friendly, upbeat, customer-focused Front Office Coordinator for our outpatient clinic in Galveston. You'll be the face of

Tideway:

schedule patients without making them call back later, keep arrival rate high, contact new patients quickly to book initial evaluations, enter data accurately, answer the phone promptly, collect co-pays, and greet every scheduled patient by name with eye contact. Schedule & compensation Full-time, Monday-Friday, 8:00 AM-5:00 PM (40 hours/week) $17-$20 per hour based on experience Start ASAP / immediate hire Benefits include paid time off, federal holidays, and healthcare What success looks like New patients contacted within 4 business hours of receiving a prescription/referral New patients scheduled within 48 hours Incoming calls answered within 3 rings with a friendly tone Team arrival rate of 90% or greater Front-door collections at 100% (or a documented acceptable reason) Accurate patient data entry; greet patients by name with eye contact Responsibilities Greet visitors and maintain a neat waiting room Operate multi-line phones and answer promptly Maintain the schedule; check in and register patients Prepare new-patient charts Collect co-pays, deductibles, and amounts due to the clinic (not insurance billing collections) Maintain patient confidentiality Use basic computer, fax, copier, and phone equipment Perform other front-office tasks as directed Qualifications Medical office or front-desk experience is a plus Comfortable in a high-energy, fast-paced clinic Able to multitask phones and patients Strong verbal communication and customer service skills Bilingual is a plus How to apply Email your resume to jbrown@tidewaytherapy.com with the subject line "Front Office Coordinator." If Indeed Easy Apply is available, please still include that email option. Tideway Physical Therapy is an equal opportunity employer.

Pay:

$17.00 - $20.00 per hour Expected hours: 40.0 per week

Benefits:

Health insurance Paid time off

Work Location:

In person