Service Coordinator As a Service Coordinator, you will play a crucial role in supporting the Field Technical Service department by managing Field Service Engineers' daily schedules, organizing startups and service calls, and delivering top-tier customer service.

Quick Facts Role Type:

Full-Time Pay Rate:

$20.00

•$25.00/hour (Depending on Experience)

Schedule:

Monday

•Friday, 9:00 AM

•6:00

PM Location:

On-site Why You'll Like Working Here Industry Leader:

Work with a global specialist at the forefront of major industry trends like Data Centers, Sustainability, and Smart Home/IoT technology.

Impactful Role:

Serve as the critical communication hub between Field Engineers, internal sales/operations teams, and external clients. Path to

Growth:

Opportunity to build a career through a temp-to-hire arrangement with an established global manufacturer.

What You'll Do Scheduling & Dispatch:

Coordinate daily service calls, startups, and engineer schedules using Salesforce. Create dispatch tickets and forecast technician workloads 5-15 days out.

Customer Communication:

Serve as a primary point of contact via phone and email to coordinate service calls, provide "Parts Pending" status updates, and follow up on recommended or pending work.

Database & File Management:

Maintain and update customer files, extended warranty details, maintenance agreements, billing info, and service invoice logs.

Logistics & Inventory:

Collaborate with Field Service Engineers on truck stock management, facilitate the return of warranty parts, create purchase orders, and process invoices.

Cross-Department Collaboration:

Interface internally with sales, service operations, and engineering teams, as well as externally with contractors, project managers, and sales agencies.

What You Need Education:

High School Diploma required; Associate or Bachelor's degree preferred.

Experience:

At least 3 years of experience in Customer Service, Dispatch/Logistics Coordination, Project Coordination, or an equivalent combination of education and experience.

Communication:

Clear, concise written and verbal communication skills tailored to diverse audiences.

Organization & Detail:

Exceptional organizational ability to multitask, manage deadlines, and handle various projects at different stages.

Critical Thinking & Travel Logistics:

Ability to read maps and manage complex regional scheduling, including multi-time-zone coordination and air travel logistics.

Tech Proficiency:

Strong computer skills, including Microsoft Office (Word, Excel, PowerPoint), email/calendar software, web resources, and common CRM platforms.