Product Support Administrator - Heavy Equipment

Our customers are the people who build Texas and we're proud to help them get the job done.

ROMCO EQUIPMENT COMPANY

has supported the biggest names in the Texas construction and mining industries by filling their heavy equipment needs since 1961. Job Purpose We are seeking a highly organized, proactive, and detail-oriented Product Support Administrator to support our daily operations, with a specific focus on our Product Support group. The ideal candidate will be a systems-savvy professional capable of juggling report tracking, project data accumulation, and routine administrative duties. You will play a vital role in ensuring our product support, reporting, and training schedules run smoothly and efficiently.

Essential Functions and Responsibilities Training Coordination:

Maintain, update, and follow up on the Top Gun training schedule to ensure all participants are aligned.

Communication Management :

Monitor, manage, and follow up on various departmental emails to ensure timely responses and resolutions. Maintain and manage information and links on

SMT Product Support Hub Project Support :

Handle detailed administrative work for ongoing projects, including gathering necessary data and following up on specific, assigned project tasks.

Invoice Processing Expense Assistance :

Accurately process and manage assigned invoices utilizing the SAP Concur system. Track and manage incoming expenses specifically for the Product Support group and pricing groups within the Cr2 system as business needs dictate.

Form & Report Creation :

Design, generate, and maintain necessary forms and reports using ProntoForms and FieldBuddyGo.

WIP Reporting :

Refresh, review, and follow up on the Work In Progress (WIP) report on a bi-monthly basis.

Systems :

Assist with ticket creation and follow up. Creation and process documentations where needed.

Marketing :

Assist in creating and distributing Product Support marketing materials and programs (Fliers, SMT PS Hub banners, Email blasts, etc.)

CRM :

Update fields as needed, perform updates to Product Support related fields, and create Product Support reports and metrics as directed.

Internal Report Maintenance and Review :

Upkeep, review and share key information as directed (Product Updates, Machine Deliveries, etc.)

Data Preparation & Maintenance :

Review and normalize current system data in preparation for systems change and migration (Fusion) All other job related duties as assigned. Knowledge, Skill, and Ability Requirements Familiarity with, or the ability to quickly learn, specific software systems including CONCUR, Prontoforms, FieldBuddyGo, ZOHO and CR2. Strong organizational skills with a meticulous approach to detail work and data accuracy. Excellent time-management skills with the ability to prioritize tasks and meet recurring deadlines (such as bi-monthly reporting). Strong written and verbal communication skills for effective email management and team follow-ups. Proficiency in standard office software (e.g., Microsoft Office Suite). Education and Experience High school diploma or equivalent required. Proven experience as an Service Administrative Assistant, Office Administrator, or in a similar Service or Service Technical support role. Physical Demands While performing the duties of this job, the employee must be alert and is regularly required to talk or hear. The employee frequently is required to stand; walk; use hands to finger, handle or feel; and reach with hands and arms. The employee is occasionally required to sit; climb or balance; and stoop, kneel, crouch or crawl. The employee must occasionally lift and/or move up to 25 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust focus. Reasonable accommodations may be made to enable people with disabilities to perform the essential functions of the position. Working Conditions and Additional Requirements This job operates in an office environment. Office hours are from 8:00am to 5:00pm with occasional needs outside standard business hours to accommodate meetings, training and projects. Some travel may be required. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines. While performing the duties of this job, the employee is occasionally exposed to fumes or airborne particles, moving mechanical parts and vibration. The noise level in the work environment can be loud. Disclaimer This job description is intended to convey information essential to understanding the scope of the position and it is not intended to be an exhaustive list of skills, efforts, duties, responsibilities or working conditions associated with the position.

Benefits:

401(k) 401(k) matching Dental insurance Flexible spending account Health insurance Life insurance Paid time off Referral program Vision insurance

Education:

High school or equivalent (Required) Ability to

Commute:

Round Rock, TX 78681 (Required)

Work Location:

In person