Job Overview Focus Point Behavioral Health is seeking a compassionate, organized, and detail-oriented Administrative Assistant to support the daily operations of our growing behavioral health practice. This position serves as the first point of contact for clients, families, referral sources, and community partners, playing a critical role in creating a welcoming, professional, and supportive environment. The ideal candidate is highly organized, demonstrates excellent customer service skills, maintains strict confidentiality, and thrives in a fast-paced healthcare setting. Experience in behavioral health, mental health, or substance use disorder treatment is preferred but not required. Key Responsibilities Serve as the primary front desk representative by warmly greeting clients, visitors, and vendors while ensuring a positive and welcoming experience. Answer and manage a multi-line phone system, respond to inquiries, schedule appointments, and direct calls to appropriate clinical and administrative staff. Register new clients, verify demographic and insurance information, collect required documentation, and maintain accurate electronic client records. Schedule client appointments and coordinate provider calendars while ensuring timely communication regarding cancellations, rescheduling, and follow-up appointments. Maintain confidential client records in accordance with

HIPAA, 42 CFR

Part 2, and organizational policies. Perform accurate data entry and maintain electronic and paper filing systems. Prepare reports, correspondence, spreadsheets, and presentations using Microsoft Office Suite and Google Workspace. Support office operations by ordering supplies, maintaining office organization, and assisting with administrative projects. Process incoming and outgoing mail, faxes, and electronic communications. Assist with basic bookkeeping functions, invoice tracking, and expense documentation using QuickBooks or similar software. Coordinate meetings, staff trainings, and organizational events as needed. Collaborate with clinical and administrative teams to ensure efficient workflow and exceptional client service. Demonstrate professionalism, empathy, and cultural sensitivity when interacting with individuals receiving behavioral health and substance use treatment services. Qualifications High school diploma or GED required; Associate's degree in Business Administration, Healthcare Administration, or a related field preferred. Minimum of two years of administrative, receptionist, or office support experience; healthcare or behavioral health experience strongly preferred. Proficiency in Microsoft Office Suite (Word, Excel, Outlook) and Google Workspace. Experience with Electronic Health Records (EHR/EMR) systems preferred. Knowledge of HIPAA confidentiality requirements; familiarity with 42 CFR Part 2 is a plus. Excellent verbal and written communication skills. Strong organizational, time management, and multitasking abilities. Ability to work independently while maintaining accuracy and attention to detail. Professional demeanor with exceptional customer service and interpersonal skills. Experience with QuickBooks or similar bookkeeping software is preferred. Bilingual (English/Spanish) applicants are encouraged to apply.

Pay:

$20.00 - $25.00 per hour

Benefits:

401(k) 401(k) matching Professional development assistance

Work Location:

In person