About Us:

At South Point Counseling Services, our goal is to help our clients uncover their true potential and lead a life that is worth celebrating. Our outpatient program provides psychotherapy for adults, children, and families. Our primary focus is the overall emotional well-being of our clients and respect for their individual needs. Along with therapy, we offer psychological testing, group therapy, medication management, harmful use assessments, domestic violence assessments, and court-ordered classes. Job description The ideal candidate will be patient-focused and possess excellent communication and interpersonal skills to deliver an exceptional patient experience. Your proactive mindset and attention to detail will ensure a smooth patient journey and create a positive and lasting impression on every visitor.

Responsibilities:

Ensure compliance with healthcare/medical regulations and ethical standards. Maintain and update client records, ensure confidentiality, and compliance with HIPPA regulations. Manage the email inbox, respond to inquiries, and forward emails to the appropriate team members. Answering and directing phone calls, responding to emails, drafting and distributing correspondence, and taking messages. Process and track referrals, coordinate with referral sources, and ensure timely follow-up. Assist clinicians with scheduling, document preparation, and other administrative tasks. Greet clients, manage check-ins and check-outs, and ensure a welcoming environment. Scheduling-working with suicidal patients, listening to trauma from PTSD patients, and having a responsibility to support these patients may be triggering for some people.

Skills:

Ability to prioritize tasks, manage multiple projects simultaneously, and work efficiently under pressure. Clear written and verbal communication to interact with colleagues, clients, and vendors. Expertise in Word, Excel, and Google Workspace. Ability to accurately complete tasks with a high level of precision. Effectively manage time to meet deadlines and prioritize work. Flexibility to handle changing priorities and tasks.

Qualifications:

2+ years of full-time customer service experience, reception, or personal customer service industry. Spanish speaking (preferred but not required). Excellent written and verbal communication skills. Good management skills. Ability to make decisions and work independently. Ability to handle medical records discreetly. Excellent organizational and time-management skills. Ability to multi-task and perform well in stressful situations. Excellent communication skills when dealing with insurance companies and patients. This position is contingent on successfully completing a background check. South Point Counseling Services is an Equal Opportunity Employer and prohibits discrimination and harassment of any person on the basis of race, color, religion, sex, national origin, age, disability, veteran status, genetic information, or any other characteristic protected by federal, state, or local laws. We are committed to providing reasonable accommodations to qualified individuals with disabilities, as required by law.

Job Type:

Part-time Pay:

$17.00 per hour Application Question(s): This position requires the ability to sit for long periods, multitask and manage interruptions, eventually lift/carry supplies, files, or office materials. Are you able to meet these requirements?

Language:

Spanish (Preferred)

Work Location:

In person