Job Overview:

We are looking for a dependable, organized, and customer-focused Service Coordinator / Office Assistant to join our team. We are an established electrical, HVAC, and refrigeration service company, and this position plays an important role in keeping our office and service operations running smoothly. The right person will be comfortable talking with customers, coordinating with technicians, keeping schedules organized, ordering parts, and handling the day-to-day responsibilities of a busy service office. Responsibilities Answer incoming phone calls in a friendly and professional manner Take accurate messages and respond to customer inquiries Schedule service calls and coordinate technician schedules Communicate with customers regarding appointments, arrival times, and service needs Enter and maintain customer and service information Coordinate with field technicians to ensure they have the information and parts needed for their jobs Order, track, and organize parts and materials Communicate with vendors and suppliers regarding parts, pricing, and availability Monitor open service calls and help ensure jobs are completed and properly documented Assist with estimates, invoices, purchase orders, and other office paperwork as needed Follow up with customers and technicians when additional information is needed Maintain an organized and efficient office environment Handle other administrative duties that support the service department Qualifications Previous office, dispatch, scheduling, customer service, or administrative experience preferred Experience in HVAC, electrical, refrigeration, plumbing, or another service industry is a plus Excellent phone and customer service skills Strong organizational and time-management skills Ability to multitask and prioritize in a busy environment Comfortable working with computers, email, scheduling software, and basic office programs Strong attention to detail and accuracy Professional, dependable, and positive attitude Ability to communicate effectively with customers, technicians, vendors, and management Ability to learn the basics of electrical, HVAC, and refrigeration terminology What We're Looking For We need someone who can take ownership of the office and service schedule . Our ideal candidate is someone who stays calm when things get busy, follows through on tasks, communicates well, and doesn't need to be reminded to do what needs to be done. We are looking for someone with good judgment, strong organizational skills, a willingness to learn, and a genuine desire to help customers and the service team.

Pay:

$18.00 - $20.00 per hour Expected hours: 40.0 per week

Benefits:

Paid time off Retirement plan

Work Location:

In person