OVERVIEW

Performs a variety of routine administrative and clerical work in support of an agency program or clinic. Work is performed under regular supervision and is guided by well-established and specific agency policies and procedures, public and private payor guidelines, and requirements.

DUTIES AND RESPONSIBILITIES

Answers office telephones, screens calls, provides information, and/or refers to appropriate staff. Serves as receptionist, greets and assists individuals visiting the clinic for services and/or information, makes referrals of individuals to services, including Emergency Services. Conducts financial interviews, verifies client insurance information, prepares client financial agreements, and posts payments to accounts. Schedules client appointments, including hospital discharges, and maintains an appointment calendar. Prepares and types routine office correspondence. Prepares program admission and discharge documentation. Maintains financial or statistical data spreadsheets. Serves as backup to Support Staff at all clinics and will float to other clinics as needed. Scans information into charts and locates the correct section of the chart where the information is to be filed. Opens and closes case files and maintains charts and an electronic file system. Enters data into the agency's EMR system. Coordinates alternative scheduling with appropriate clients. Conducts follow-up phone calls for missed appointments and no-shows. Flag individuals not in compliance with the no-show policy and follow up with the clinician or supervisor. Assists in providing necessary paperwork via electronic means to individuals and answers questions regarding completion. Completes phone screenings for individuals requesting services. Provides care coordination for individuals seeking services. Performs related work as assigned.

KNOWLEDGE, SKILLS, AND ABILITIES

Considerable knowledge of modern office practices, procedures, equipment and secretarial techniques; considerable knowledge of the correct use of business English, grammar and spelling; considerable knowledge of modern office software applications, e.g., Microsoft Office, Word, etc.; some knowledge of the operation and use of electronic medical records; some knowledge of basic bookkeeping practices; some knowledge of the terminology common to the program served. Ability to communicate effectively orally and in writing and use correct punctuation, spelling and grammar; ability to type at a rapid rate; ability to establish and maintain effective working relationships with staff of the agency, insurance companies and the public; ability to perform administrative and complex clerical tasks requiring accuracy and attention to detail; ability to file, index, and use cross-referencing methods; ability to prepare and maintain records; ability to safeguard the confidentiality of sensitive information; ability to perform routine arithmetical calculations; ability to understand and carry out oral and written instructions; ability to efficiently use personal computers, facsimiles, printers, and other office machines; ability to drive a vehicle.

TYPICAL EDUCATION, TRAINING, AND WORK EXPERIENCE

Required Education and Experience:

High School Diploma and some experience working in a business office.

Preferred experience:

Includes completion of a workforce program in behavioral health or some experience working with individuals seeking behavioral health services.

LICENSURE AND CERTIFICATIONS

Valid Virginia Driver's License

ENVIRONMENTAL AND PHYSICAL EXPOSURE

Work requires some exposure to disagreeable environmental elements in the interaction with clients having unsanitary behaviors, poor hygiene and contagious illness and/or are potentially hostile; lifting moderate weight objects such as supplies in connection with the operation of the office or program.

RELATIONSHIPS

Relationships require excellent communication skills and interpersonal skills in assisting and/or serving the public and clients; obtain, provide and clarify information and obtain the cooperation of agency staff and those of external organizations. Rappahannock Area Community Services Board is an Equal Opportunity Employer. We consider qualified applicants without regard to any characteristic protected by federal, state, or local law. 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Central Access Associate - Fredericksburg Clinic