Roanoke, VA Department:

Administration Posting Date:

09/02/2026

Closing Date:

Open until filled

Salary:

$16.50

• $20.

00/hr

Code:

WFIS-ADMIN CLASSIFICATION

: Non-Exempt

DEFINITION AND PURPOSE

: Provide professional service to participants as "first face" of the program. Manage data entry and review for internal and external services reporting client data as requested in a timely manner. Works with other agencies in the community to exchange client's services information. Provide follow-up services. Help to create partnerships with local organizations.

ORGANIZATIONAL RELATIONSHIPS

: Supervised by:

Whole Family Operations Manager Supervises:

N/A Coordinates with: Receptionist, screeners, job placement staff, external agencies and other TAP Programs.

RESPONSIBILITIES

: Performs initial data entry intake of program participants. Assist case managers in inputting data into the agency's Database. (EmpowOR) Reviews client data files for accuracy and completion of data by case managers. Assists with identification of referral needs for family members of participants. Provides information and referral services to participants and prospective households members. Attend Whole Family Case Management meetings, and handle correspondence regarding team efforts as requested. Compiles program reports for review by supervisor, directors, and other staff in time to meet established deadlines. Maintains up-to-date agency services and community services directory (i.e. 211 and EmpowOR). When reviewing client inquiries, staff will assure all the proper client information has been entered in order to make the proper internal and/or external referrals. Provides general office coverage including, but not limited to, answering telephones, greeting visitors, performing safety and health screenings of participants, visitors, and staff. Orders supplies and processes payables. Attend all training and meetings required. Other duties as assigned.

ESSENTIAL KNOWLEDGE, SKILLS AND ABILITIES

Extensive data entry and reporting skills. Computer literate in Windows based programs and Microsoft Office Suite. Strong customer services skills. Excellent organizational skills. Good written and oral communication skills. Ability to communicate with various racial, economic and diverse backgrounds. Ability to work independently. Ability to maintain confidentiality. Ability to solve problems. Passionate about working with underserved populations Celebrates and accepts diversity and inclusion practices Flexibility of work hours and location as needed.

TRAINING, EDUCATION AND EXPERIENCE

Minimum of a High School Diploma with at least 2 years-experience in data entry position. Two years' experience in customer services, human services, or related experience.

SPECIAL REQUIREMENTS

Must have a valid Virginia Operator's license with a good driving record and reliable transportation. Able and willing to travel when required. Must pass drug screening. Some positions require positive complete background screening including criminal, sex offender and child protective services. Physical activity of this position

• use of fingers for
• picking, pinching and typing; talking, hearing and repetitive motion of the wrists, hands and fingers. Physical requirements of this positon
• sedentary work; exerting up to 10 pounds of force occasionally and/or negligible amount of force frequently or constantly to lift, carry, push, pull or otherwise move objects; involves sitting most of the time. Visual acuity requirements
• visual acuity to perform an activity such as preparing and analyzing data and figures; transcribing, viewing a computer terminal; extensive reading.

The worker is not substantially exposed to adverse environmental conditions. At TAP, we focus on the Whole Family Approach. Whole Family is a family led strategy to achieve set goals. As an employee you may be required to attend Whole Family training and subject to data entry into the agency's software as part of the Whole Family approach and serving clients This description provides information regarding the essential functions of the designated job, and general nature and level of work associated with the job. It should not be interpreted to describe all the duties that may be required of such employees or be used to limit the nature and extent of assignments such an individual may be given. Every TAP employee shares TAP's responsibility to mobilize community resources in support of TAP's anti-poverty efforts. We only hire individuals legally eligible for employment in the United States. Affirmative Action/Equal Opportunity Employer/Drug Free Workplace Bilinguals Encouraged to Apply.