At Keystone Health, we aspire for you to feel empowered and fulfilled as you work towards our shared mission of delivering heartfelt care. Earn a living where your heart truly belongs. Keystone Behavioral Health - Welty Road Bilingual Front Office Staff (Employee will start at Behavioral Health in Chambersburg and transition to Welty Road upon opening in early 2027) Full-Time | Monday - Friday | No Weekends or Holidays Keystone Behavioral Health is seeking a friendly, organized, and dependable Bilingual Front Office Staff member to join our team. This position serves as the first point of contact for our patients and plays a vital role in providing exceptional customer service while supporting the daily operations of a busy behavioral health practice. The ideal candidate is detail-oriented, possesses excellent time management and communication skills, and thrives in a fast-paced environment. A strong commitment to teamwork and patient-centered care is essential.

Responsibilities include:

Greeting and assisting patients in a professional and compassionate manner Scheduling appointments and managing provider calendars Verifying insurance coverage and obtaining necessary authorizations Updating patient demographic and insurance information Collecting copays and other patient payments Answering and directing telephone calls Checking patients in and out for appointments Maintaining accurate patient records and ensuring confidentiality Assisting with other administrative duties as assigned

Qualifications:

High School Diploma or GED equivalent required Previous medical office experience preferred Strong computer and customer service skills

Bilingual Skills:

Excellent ability to communicate fluently in both verbal and written form in the English and Spanish language is required. Keystone Health is an Equal Opportunity Employer