An Office or Administrative Assistant performs administrative work in an office. Works in a wide variety of office settings, such as a company or business, or a government office or school. Manages paper and electronic files, uses office equipment including computers, responds to phone calls and emails, routes mail and maintains calendars and schedules.
Monday, August 31, 2026 Join Our Welcome Team! Do you enjoy working with children, students and families of all ages? Are you friendly, encouraging, organized, dependable, and able to stay calm in a busy environment? Joyful Academy of Music is looking for one or two caring and capable individuals to join our Welcome Team as Front Desk Administrative Assistants. Our Welcome Team helps every student, parent, teacher, and visitor feel noticed, supported, and warmly welcomed. This is an active front-desk and administrative position in a busy, growing music academy serving students from age 3 through senior citizens. This is a wonderful opportunity for someone who enjoys working with people, music, customer service, organization, and being part of a collaborative team. A musical background is a huge plus, but it is not required. Most importantly, we are looking for someone who genuinely enjoys helping students and families and wants to make a positive difference in their lives. Important Schedule Requirements This is an on-site position requiring consistent weekday afternoon and evening availability.
Available work hours are:
Monday through
Friday:
12:30-7:30
PM Saturday:
8:30 AM-2:30 PM Applicants are not expected to work every weekday. A typical schedule may include two to four weekday afternoon and evening shifts and most Saturdays. Strong and dependable Saturday availability is essential. Saturdays are one of our greatest staffing needs, so applicants should only apply if they are genuinely available to work most Saturdays on an ongoing basis. Welcome Team members work together to provide occasional coverage for planned absences, illness, vacations, or approved time off. However, this position is not intended for someone who is only available one Saturday per month or whose availability changes frequently. We currently have approximately 30-35 hours of work available each week.
We may hire:
One person to work approximately 30-35 hours per week, or Two people to work approximately 15-20 hours per week each The final schedule will be based on each candidate's availability, experience, strengths, and the needs of the academy. About Joyful Academy of Music Joyful Academy of Music is a large, thriving music school dedicated to helping students of all ages discover the joy of music. We serve children beginning at age 3, teens, adults, and senior citizens through private lessons, small-group classes, showcases, camps, and special events. We are committed to providing a warm, encouraging, and welcoming environment where students can learn, grow, build confidence, and experience the joy of making music. Position Overview Welcome Team members help the academy run smoothly while providing excellent care and communication to students, families, and teachers.
Primary responsibilities include:
Warmly welcoming students, families, teachers, volunteers, and visitors Answering phone calls, text messages, emails, and in-person questions Managing lesson schedules, attendance, registrations, and administrative records Helping students arrive at the correct lessons and classrooms Supporting teachers and helping lessons and classes remain on schedule Assisting new and prospective families Preparing student and teacher materials Keeping the front desk, office, files, and systems organized Helping with teacher onboarding and confidential records Assisting with showcases, community events, volunteer projects, and special activities Communicating and collaborating closely with other team members This is not a quiet, uninterrupted office position. During our busiest hours, students are arriving, classes are changing, phones are ringing, and several people may need assistance at the same time. The right person will remain warm, patient, organized, and helpful while managing questions, interruptions, schedule changes, student transitions, and competing priorities. This person should be able to take initiative and follow through on assigned responsibilities without needing constant supervision. At the same time, Joyful Academy of Music is highly team-focused. Welcome Team members are expected to communicate openly, ask for help when needed, share important information, and support one another during busy or changing situations. Key ResponsibilitiesWelcoming and Supporting Students and Families Help every student and family feel welcomed, valued, and cared for Interact warmly and professionally with children, teens, adults, and senior citizens Respond promptly and professionally to calls, texts, emails, and questions Provide information about lessons, programs, policies, scheduling, and events Follow up with prospective and new families in a friendly and timely manner Communicate student and family questions, concerns, and updates to the appropriate team members Maintain a positive and professional presence at the front desk Scheduling and Administrative Support Schedule and update lessons using Opus1.io Monitor in-person and online lesson attendance Help families with cancellations, makeup lessons, schedule changes, and general questions Assist with registrations, forms, payments, and other administrative tasks Maintain accurate student, family, teacher, attendance, and scheduling records Communicate schedule changes clearly and accurately Use My Studio Success and other systems to keep families and teachers informed Coordinate with other Welcome Team members to ensure important responsibilities are covered Student Transitions and Daily Class Flow Help students find the correct classrooms and lessons Monitor busy transition times between lessons and classes Provide students and families with clear directions and assistance Communicate student arrivals, absences, delays, and schedule changes to teachers Help lessons and classes remain organized and on time Maintain a safe, clean, and welcoming environment Work with coworkers to manage busy periods and competing needs New Student and Family Onboarding Welcome new students and introduce them to our programs and policies Prepare student binders, books, and other materials Help students and families understand academy communication and scheduling systems Answer questions and help each student have a smooth and positive start Share important information with teachers and administrative team members Teacher and Classroom Support Prepare teacher materials, copies, binders, and classroom resources Organize music, games, teaching materials, and supplies Assist teachers with schedules, attendance, student information, and administrative needs Communicate important information between teachers, students, families, and the administrative team Help teachers access the resources they need efficiently Teacher Onboarding and Records Depending on the team member's experience and assigned responsibilities, duties may also include: Assisting with teacher onboarding checklists and required paperwork Coordinating background-check paperwork and tracking completion Preparing contracts and onboarding documents using approved templates Sending documents for signature and following up on missing items Maintaining organized and confidential teacher records Helping schedule teacher orientation, training, check-ins, and reviews Preparing teacher binders, schedules, resources, and system access Handling applicant and employee information with professionalism and discretion Academy leadership remains responsible for final hiring, contract, evaluation, disciplinary, and employment decisions. Office and Digital Organization Keep the front desk, office, materials, and supplies clean and organized Maintain clearly labeled and current digital files Help document and improve procedures and organizational systems Use or learn Monday.com to track tasks, projects, and deadlines Learn new software and communication platforms as needed Troubleshoot basic technology issues Communicate updates so the entire team remains informed Events, Volunteers, and Community Support As time allows and responsibilities are assigned, Welcome Team members may also: Help prepare for showcases, recitals, camps, celebrations, and community events Prepare programs, signs, decorations, supplies, and communications Organize projects and materials for parent volunteers Provide volunteers with clear instructions, supplies, and deadlines Assist with community outreach and enrollment projects Contact schools, churches, colleges, senior communities, and community organizations Post approved teacher job openings and assist with applicant communication Help prepare flyers, announcements, and simple Canva graphics Represent Joyful Academy of Music warmly at community events These projects are shared among the team. This position is not solely responsible for hiring teachers, marketing the academy, or generating enrollment. Required Qualifications We are looking for someone who: Has a warm, friendly, patient, and approachable personality Genuinely enjoys working with students and families of all ages Is comfortable interacting with children, teens, adults, and senior citizens Provides excellent customer service Communicates clearly and professionally in person, by phone, through text messages, and by email Is organized, dependable, accurate, and attentive to detail Can prioritize multiple responsibilities in a busy environment Remains calm and helpful during interruptions and schedule changes Takes initiative and follows through without needing constant supervision Communicates openly and works well as part of a team Accepts feedback and applies training consistently Knows when to ask questions or request guidance Handles confidential information with discretion and sound judgment Is comfortable using Microsoft Office and Google Workspace Is willing to learn Opus1.io, My Studio Success, Monday.com, Canva, and other academy systems Can maintain an ongoing and dependable weekly schedule Can reliably commute to our Everett location Is consistently available during weekday afternoons and evenings Can work most Saturdays from 8:30 AM-2:30 PM Consistent attendance, punctuality, good judgment, confidentiality, teamwork, accuracy, and follow-through are essential. Preferred Qualifications The following experience is helpful but not required: Customer service, reception, office administration, scheduling, education, childcare, or hospitality Working with students and families of different ages and backgrounds Music lessons, music education, performance, or another musical background Managing schedules, attendance, or busy student transitions Employee onboarding, contracts, background checks, or personnel records Volunteer coordination, community outreach, recruitment, or event planning Working with schools, churches, colleges, homeschool groups, senior communities, or other community organizations Creating organizational systems or documenting procedures Canva or other basic design tools A musical background and appreciation for music education are a huge plus. Music-school experience is helpful but not required. Physical and Practical Requirements Able to move throughout the academy during busy transition periods Able to sit, stand, walk, bend, and reach as needed Able to work at a computer and communicate by phone, text, and email Able to organize and carry binders, supplies, teaching materials, and event materials Compensation Pay for this position is $20-$25 per hour . Candidates with limited front-desk or administrative experience will generally begin at $20-$21 per hour. Candidates with strong, directly relevant experience may qualify for a higher starting rate. The highest end of the range is reserved for candidates with substantial experience who can confidently take ownership of advanced responsibilities with less training.
Relevant experience may include:
Music-school administration Complex scheduling Office management Employee onboarding Confidential personnel records Community outreach Event coordination Administrative leadership in a school or family-focused organization Future pay increases may be based on performance, reliability, growth in responsibilities, and the needs of the academy. Training and Support Joyful Academy of Music provides training and ongoing support. New team members may receive training in: Opus1.io scheduling software My Studio Success communication systems Monday.com project-management tools Google Drive organization and document procedures Academy policies and customer-service expectations Scheduling, attendance, billing, and class-flow procedures Student, family, and teacher onboarding Confidential recordkeeping Event preparation, volunteer coordination, and teacher support Community outreach and enrollment support We do not expect a new team member to know every system on the first day. We are looking for someone who is willing to learn, asks thoughtful questions, accepts feedback, applies training consistently, and takes ownership of assigned responsibilities. Why Join the JAM Welcome Team? Become part of a caring, encouraging, and growing music academy Make a meaningful difference in the lives of students and families Work in a positive, creative, and music-filled environment Build relationships with students of all ages, families, teachers, and community partners Participate in showcases, celebrations, and special events Receive training and ongoing support Develop valuable administrative, customer-service, and school-operation experience Explore opportunities for additional responsibilities and future growth Receive an employee discount This position is currently based at our Everett academy. Joyful Academy of Music may open a Bothell location in the future, and opportunities to assist at that location may become available. Background Check Because this position involves regular interaction with children and families, employment is contingent upon successfully completing a background check. Important Application Instructions Submitting an application through Indeed alone is not sufficient. To be considered for this position, applicants must: Read the complete job posting. Complete our Pre-Interview Questionnaire. Provide their complete availability. Answer the pre-interview questions. Upload a current résumé through the questionnaire.
Pre-Interview Questionnaire:
Applications received by Monday, August 31, 2026, will receive priority consideration. Applications submitted through Indeed without a completed Pre-Interview Questionnaire and résumé will not be considered. Here is the link to the
Pre-Interview Questionnaire:
https://docs.google.com/forms/d/1YpnZC6ZfBk7-UTIz0CUH09l_L8VGovyAbASvMLJDFtE We look forward to learning more about you!
