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UDR, Inc.
Resident Service Specialist - Crown Pointe Apartments
Entry-Level JobVerifiedNo experience needed
Career Insights for Administrative Clerk / Coordinator
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Based on Washington data
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What they do
An Administrative Clerk or Coordinator performs administrative work in an office. Coordinates work to support an office team. Works in a wide variety of office settings, such as a company or business, or a government office or school. Manages paper and electronic files, uses office equipment including computers, responds to phone calls and emails. May manage office staff expenses, supplies or schedules.
$49,647 / year median in Washington
-6% projected decline
Job Description
Resident Service Specialist
- Crown Pointe Apartments UDR, Inc.
- 3.4 Renton, WA Job Details $30
- $33 an hour 10 hours ago Benefits AD&D insurance Disability insurance Health insurance Dental insurance Flexible spending account Tuition reimbursement Vision insurance 401(k) matching Life insurance Qualifications High school diploma or GED Full Job Description UDR, Inc.
Renton and Seattle:
Crown Pointe, Hilltop, CityLine and CityLine II. Do you thrive on crafting an amazing customer experience and providing satisfying solutions to customers? Do you want to be a "Care Hero" and it's your job to save the customer's day? As a Resident Service Specialist , you ensure our residents are provided a seamless move-in experience and an enhanced lifestyle during their residency.Essential Job Functions:
Move-In Coordination Ensure each new resident has a move-in orientation conducted by appointment. New residents are contacted within seven days of move-in to ensure they are satisfied and to report any issues. OneSite Responsibilities Scan all required move-in documents into OneSite. Oversee Pending Tasks. Customer Service Administration Guide walk-in traffic and minimize the wait time. Handle any walk-in resident concerns with the Resident Service Manager and/or Community Director. Ensure that all voicemails, texts, emails and other resident and community communications are checked and responded to within established time guidelines. Organize incoming packages systematically and distribute as needed. Utilize CRM to effectively manage resident relations, service requests and resident communications. Property Condition oversight Walk through the move-in ready apartment to ensure they meet standards prior to orientation. Walk through all amenities daily to ensure they are stocked and in good condition. Walk problematic areas that are raised by residents on the day they are reported to ensure deficiencies are addressed. Follow-up with the service team until resolved. Provide superior customer service to internal and external customers. Back-Up coverage Receive and greet visitors to the community and answer prospects, residents, and customer inquiries as well as phone calls. Research and prepare any reports, memos, letters, resident correspondence, and other documents using word processing, spreadsheet, database, or presentation software at the direction of the Resident Services Manager or Community Director. Complete market summary and comp reports as directed. Comply with all Company policies and procedures related to employment. Commit to Living the UDR Values each day in every action taken when executing the essential functions of the job. Perform Resident Service Manager duties in the absence of the Resident Service Manager. Perform other duties as assigned or as necessary.Experience, Knowledge and Skills:
Multi-family and/or hospitality operations experience Experience working in an office setting Customer service experienceEducation:
High school or equivalent required Associate degree in business administration or equivalent, is preferredCareer Development and Advancement:
We offer ongoing education opportunities to encourage the skillset development of our employees and have a validated culture of enhancing the growth and advancement of their individual career goals. We believe our employees are the organization's most important asset.Exceptional Benefits:
We offer a comprehensive benefit package, apartment rental discount, company matched 401(k), vacation and personal time (up to 10 vacation days, 6 sick days, 4 personal days, and 2 floating holidays per year) plus company observed holidays, discounts to live in our best-in-class communities, tuition reimbursement, company sponsored events, community service days, and our annual President's Club held in Las Vegas, honoring our associates for their exceptional customer service and operational excellence.Benefits Offered:
Medical, Dental, Vision Plans Medical Flexible Spending Account Dependent Care Spending Account Lifestyle Spending Account Supplemental Term Life Insurance Voluntary Cancer Insurance Supplemental Short-Term Disability Insurance / AD&D Insurance Voluntary Long Term Care Insurance 401(k) Plan with company matchHourly Range:
$30/hr.- $33/hr.