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Front Office Assistant
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Scorecard
Based on Wisconsin data
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What they do
A Front Office Assistant greets people in an office, handles calls, and provides administrative assistance for the office. Organizes files and assists with record keeping and data base management. Manages office mail, email and text correspondence. Greets visitors, clients, patients or vendors who come to an office. Answers phone calls and directs inquiries to other staff.
$38,881 / year median in Wisconsin
+4% projected growth
Job Description
Front Office Assistant at Hernandez Roofing Front Office Assistant at Hernandez Roofing in HALES CORNERS, Wisconsin Posted in 1 day ago.
Type:
full-time Company Description Hernandez Roofing is a leading commercial roofing company serving the Midwest, with deep expertise in addressing the region's unique climate challenges. Founded in 2010 by Arturo Hernandez after 25 years of field experience, the company has built a strong reputation for high-quality workmanship, professionalism, and customer satisfaction. The team delivers cost-efficient and reliable flat roofing systems for a wide range of facilities, including schools, hospitals, warehouses, government buildings, and large commercial sites such as the Germania Building and General Electric. Hernandez Roofing emphasizes safety, full insurance and bonding, competitive pricing, and long-term value through top-tier warranties and preventative maintenance services. The company is committed to protecting clients' investments, including rapid response for roofing emergencies within 24 hours. Role Description The Front Desk & Administrative Assistant is a full-time, on-site role based in New Berlin, WI, supporting daily administrative operations and project?based workflows for Hernandez Roofing. This role will manage incoming calls, greet visitors, and provide professional front desk support to clients, vendors, and team members. The ideal candidate is professional, detail?oriented, and able to manage multiple priorities while maintaining excellent communication and customer service. Key Responsibilities Front Desk & Customer Service Greet visitors, vendors, and customers in a professional and friendly manner Answer incoming calls, route them appropriately, and take accurate messages Respond to emails and customer inquiries with clarity, professionalism, and urgency Provide basic information about services, scheduling, and rental processes Maintain a clean, organized, and welcoming front desk environment Project Rental Support Assist with planning and coordinating equipment needs for project?based rentals Track equipment availability, delivery schedules, and return dates Communicate with vendors and internal teams to confirm deliveries, pickups, and timelines Maintain accurate logs for rental start/end dates, equipment status, and project requirements Administrative & General Support Maintain organized digital and physical records, including receipts, invoices, and project folders Support management with special projects related to accounts payable and receivable Assist with basic bookkeeping tasks such as invoice entry, payment tracking, and vendor follow?up Coordinate with internal departments to ensure smooth workflow and timely communication Office Operations Monitor office supplies and place orders when needed Assist office manager with scheduling meetings, vendor visits, and internal coordination Help maintain compliance with internal processes and documentation standards Provide general support to field teams, project managers, and leadership Skills & Qualifications Strong communication and customer service skills Excellent organization and multitasking abilities Proficiency with office software, scheduling systems, and digital recordkeeping Ability to maintain professionalism in a fast-paced environment Detail?oriented with strong follow?through