Front Office Leads Coordinator

Front Desk & Leads Coordinator Oconomowoc, WI Parkins Plastic Surgery Full-Time About Us At Parkins Plastic Surgery, we are committed to delivering an exceptional patient experience in cosmetic surgery and medical aesthetics. Our practice combines high-level clinical care with a warm, welcoming environment where patients feel supported from their very first interaction. We are looking for a polished, highly organized, and personable Front Desk & Leads Coordinator to join our growing team. This role is ideal for someone who thrives in a fast-paced environment, enjoys patient interaction, and can confidently manage both front desk operations and lead communication. This is not simply a receptionist role — we are looking for someone who can help create an outstanding first impression while also guiding prospective patients into the consultation process and supporting long-term patient retention. Key Responsibilities Front Desk & Patient Experience Greet patients warmly and professionally Manage patient check-in/check-out processes Answer incoming calls and patient inquiries Support scheduling and daily office flow Maintain a polished and organized front office environment Lead Management & Patient Communication Respond quickly to new patient inquiries via phone, text, and email Communicate the value of the practice and available services Guide prospective patients into consultations and appointments Follow up consistently with unconverted leads Document communication accurately within the CRM system Med Spa Recall & Retention Conduct proactive outreach to existing patients for recurring treatments Support appointment rebooking and retention initiatives Help maintain strong provider schedules through patient follow-up Administrative Support Assist with data entry and office coordination Support operational flow during busy clinic times Participate in team meetings and training initiatives Qualifications 2+ years of experience in a medical office, med spa, hospitality, or customer service environment preferred Strong communication and interpersonal skills Professional appearance and demeanor Highly organized with strong attention to detail Comfortable with texting, phone communication, and computer systems Ability to multitask in a fast-paced environment Experience with EMR/CRM systems preferred Interest in aesthetics, plastic surgery, or healthcare is a plus What We're Looking For The ideal candidate is: Warm, polished, and confident Responsive and proactive Process-oriented and dependable Comfortable communicating with patients throughout the sales and scheduling process A team player who enjoys supporting both patients and coworkers Benefits Competitive hourly pay based on experience Supportive and collaborative team culture Employee discounts on services/products To Apply Please submit your resume along with a brief introduction explaining why you would be a great fit for this role. We are looking for someone who is excited to grow with our practice long-term and contribute to an exceptional patient experience from the very first interaction. Background and reference checks conducted.

Pay:

$25.00 - $28.00 per hour

Benefits:

401(k) 401(k) matching Employee discount Health insurance Paid time off

Work Location:

In person