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KT
Karl's TV and Appliance
Store Service Support / Clerical
Entry-Level JobVerifiedNo experience needed
Career Insights for Administrative Clerk / Coordinator
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Scorecard
Based on Wisconsin data
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What they do
An Administrative Clerk or Coordinator performs administrative work in an office. Coordinates work to support an office team. Works in a wide variety of office settings, such as a company or business, or a government office or school. Manages paper and electronic files, uses office equipment including computers, responds to phone calls and emails. May manage office staff expenses, supplies or schedules.
$43,010 / year median in Wisconsin
-4% projected decline
Job Description
Job Description:
A Store/Service Support Specialist performs all the activities and duties necessary to properly support business with our valued customers. Depending on the Karl's store location, this may include understanding professional selling practices, learning necessary product knowledge as well as engaging in on-going training for selling success. A Store/Service Support Specialists primary role is to assist the Store Manager, Service, Sales and Delivery/Installation teams in their daily functions. A Store /Service Support Specialist must be able to competently function on a computer in regards to our inventory system and applications such as Word and Excel to perform necessary job duties. Store/Service Support Specialists must be organized and be able to coordinate customer communications for follow-up on delivery/installation requirements, service scheduling, as well as general communication with customers on store level needs or questions. The Store/Service Support Specialist will also need to be able to create working relationships with our vendor partners in regard to filing for credit necessary to support our service business. Because this position deals primarily with our customers, proper appearance and grooming are necessary.Key Responsibilities:
- Greet customers in prompt manner to ensure they know they are welcome at Karl's
- Schedule initial and follow-up Service Calls
- Support Service Technicians and customers with parts orders as required
- Monitor parts inventory and invoicing, including corporate reporting
- Submit Service Warranty Claims for manufacturers and service plan repairs
- Invoicing service and/or sales orders immediately upon final delivery of service/product
- Coordinate customer delivery and installation as necessary
- Handle and process incoming miscellaneous phone calls
- Assist in conducting inventories with Store team as necessary
- Assist Store Manager in bookkeeping duties such as daily cash balancing and deposit if assigned
- Miscellaneous Duties as assigned Karl's TV Audio & Appliance is proud to be an Equal Opportunity/Affirmative Action Employer and considers qualified applicants for employment without regard to race, gender, age, color, religion, disability, Veteran's status, sexual orientation, or any other protected factor.
Work experience requirements:
- Able to use computers and applications such as Word and Excel
- Excellent customer service demeanor Education Requirements
- High school diploma
Job Type:
Full-time Job Type:
Part-time Pay:
$15.00- $17.