MSP IT Technician

•Tier 2 (IN-OFFICE

POSITION

•MSP Experience Required) PCS Technology Group Cheshire, CT Job Details Full-time $54,000

•$59,000 a year 1 day ago Benefits Paid time off Qualifications High school diploma or GED Attention to detail Computer hardware Computer management CompTIA Network+ Typing Desktop administration CompTIA A+ Time management Full Job Description Our Company provides Managed IT Services to companies across many industries throughout Connecticut. We offer onsite service and remote help desk services to company end-users.

WORK WILL BE AT OUR CHESHIRE, CT OFFICE

with onsite field work required. This is a mid-level position which requires problem analysis, troubleshooting, and communication skills. The ideal candidate can work independently as well as in a team environment to troubleshoot and resolve problems. The ability to communicate effectively with multiple clients as well as with internal teams is critical to this position. You'll be part of a passionate team supporting businesses ranging in size and industry solving IT problems with custom solutions. As a systems administrator, you will be responsible for managing client environments while also providing in-person and remote technical support to end users. Responsibilities include the installation, configuration, troubleshooting, and maintenance of network infrastructure, business computers, cloud services, VoIP infrastructure, and servers.

Duties:

Own escalated tickets and drive them to resolution Diagnose and resolve complex hardware, software, OS, network, and server issues across multiple client environments Install, configure, and maintain network infrastructure, workstations, and servers End-User telephone support Administer and support Windows Server (roles, GPO, DNS, DHCP, file/print) and Active Directory / Entra ID Manage Microsoft 365 tenants: Exchange Online, SharePoint/OneDrive, Teams, and licensing Documenting, tracking, and monitoring issues to ensure a timely resolution Rely on pre-established guidelines to perform the functions of the job The ideal candidate is detail-oriented, thorough, and must be able to follow through to the completion of a task. Additionally, the candidate: Possesses excellent written and verbal communication skills Keeps the team informed for consistency in responses and produce clear documentation Has strong time management skills with the ability to multi-task across several clients Contributes to team effort by accomplishing related results as needed Advances technical knowledge through continuous education (training courses, publications, etc.) Learns new skills and adapts to new procedures quickly

Work Experience:

IT Experience:

4 years required IT Experience in a

MSP Environment:

2 years required , 3+ years preferred

Skills/Qualifications:

Deploy/install, manage, and support desktop operating systems Configure and troubleshoot hardware Configure and troubleshoot network access/connectivity (TCP/IP, DNS, DHCP, VLANs, VPN, firewall and switch configuration) Install, support, and maintain line-of-business applications Microsoft 365 administration Backup and disaster recovery configuration, monitoring, and restore testing Active Directory / server skills Endpoint security fundamentals: patch management, AV/EDR, MFA, and general hardening practices Touch type 40+ words per minute ( must be able to type correctly, without looking at a keyboard! ) A+ and Network+ Certification (current) required ; additional industry certifications are a plus Familiarity with industry-standard

RMM & PSA

tools Familiarity with VoIP a plus, but not required Must have appropriate, reliable vehicle for field service

Job Type:

Full-time Pay:

$54,000.00

•$59,000.00 per year

Benefits:

Paid time off Application Question(s): How is your previous experience relevant to this role?

Education:

High school or equivalent (Required)

Experience:

general

IT:

4 years (Required) IT support in an MSP (MANAGED

SERVICES PROVIDER

) environment: 2 years (Required)

License/Certification:

CompTIA A+ (Required) CompTIA Network+ (Required) Ability to

Commute:

Cheshire, CT 06410 (Required)

Work Location:

In person