Psychological Testing Technician / Office Assistant (Hybrid On-Site Role) — Moline, IL

Psychological Testing Technician / Office Assistant (Hybrid On-Site Role) —

Moline, IL Job Type :

Part-time, W-2, on-site

Hours :

Typically 25-35 hours per week depending on office needs, schedule coverage, and demonstrated work performance

Pay:

$18.00-$28.00 per hour depending on assigned duties, competency sign-off, accuracy, efficiency, and independence About the role Dr. Jackie Jiang & Associates is hiring for a hybrid Psychological Testing Technician / Office Assistant position in a structured, high-accountability psychology practice. This is a cross-functional support role that includes psychological testing support, front-desk coverage, billing-related administrative work, scheduling support, documentation tasks, and general office operations as assigned. In this practice, strong Testing Technicians are also strong operational staff. Success in this role requires the ability to move accurately and professionally between testing-related duties and core office responsibilities based on daily workflow needs. Candidates should be comfortable working in a highly structured environment where accuracy, follow-through, and flexibility within clearly defined procedures are essential. Important role expectation This is a hybrid operations position. Psychological testing is one component of the role, but successful performance also requires competency in front-desk workflows, scheduling support, documentation, and billing-related administrative tasks. Employees in this position are expected to contribute across these areas as assigned in order to support the overall function of the practice. What you will do Prepare testing rooms, materials, forms, kits, and documentation Assist with standardized psychological testing procedures as directed and follow scripts, rules, and timing procedures exactly Score protocols, rating scales, and related materials with close attention to detail Complete required documentation, status updates, and workflow tracking accurately and on time Cover front desk as assigned, including phones, scheduling support, check-in/check-out assistance, messages, paperwork flow, and general administrative tasks Complete billing-related support tasks, payment posting support, documentation support, and other assigned office workflows Help maintain a clean, orderly, secure, and efficient office environment Shift between testing, front-desk, and administrative tasks based on daily office needs Minimum qualifications Bachelor's degree required; psychology, education, or related field preferred Strong attention to detail and comfort working from manuals, checklists, written procedures, and structured systems Ability to perform both testing-related and administrative/front-desk duties accurately and efficiently Strong professional boundaries, reliability, and follow-through Clear written and verbal communication Basic computer skills, including fast and accurate data entry Willingness to work as part of a team in a role where duties vary based on office needs Availability that can support a part-time schedule in the 25-35 hour range depending on office needs Preferred background Experience in psychological testing support, healthcare administration, medical office work, scheduling, records, billing support, front-desk operations, education, structured clerical work, or other detail-heavy environments is preferred. Training and advancement Training is structured and performance-based. Independent testing duties are earned and maintained through demonstrated accuracy, reliability, professionalism, and consistent performance across the full role. Mastery of core office responsibilities, including front-desk and billing-related workflows, is part of successful development in this position. As skills develop and business needs require, employees may be assigned greater testing responsibility, broader cross-functional duties, or additional operational responsibilities. How we evaluate candidates We use structured interviews, written screening questions, work-sample exercises, and reference checks focused on reliability, accuracy, professionalism, humility, and ability to work effectively in a structured office environment. How to apply Apply directly on Indeed and complete the required Stage 1 screening questions during the application process. Applications submitted without Stage 1 responses may be closed without further review. Candidates selected to move forward may later be invited to complete additional structured screening steps or work-sample exercises relevant to both testing support and front-desk/administrative responsibilities.

Pay:

$18.00 - $28.00 per hour

Benefits:

401(k) 401(k) matching Paid time off Retirement plan Application Question(s): 1. Role-fit and mindset check Please begin your answer with this exact sentence: "I understand this is a hybrid testing and office support role." Then, in 4-6 sentences, explain why you are a strong fit for a position that includes psychological testing support, front-desk coverage, scheduling, billing-related administrative work, and other assigned office duties. Also explain why those duties should not be viewed as beneath the role. 2. Availability and schedule reliability In 4-6 sentences, describe your current weekly availability in detail. Include the earliest time you can start, the latest time you can stay on weekdays, how many evenings per week you can reliably work past 5:00 p.m., and whether you have any regular commitments such as school, a second job, or caregiving responsibilities. Also state whether you can reliably work a fluctuating part-time schedule in the 25-35 hour range depending on office needs. 3. Accuracy under pressure In 4-6 sentences, describe a specific time when you had to handle multiple responsibilities at once, such as phones, paperwork, customer/client interaction, scheduling, or data entry. What did you do step by step to stay accurate? What system did you use to avoid mistakes? 4. Chain of command and uncertainty In 4-6 sentences, explain how you handle a situation where you are not fully sure what to do. Do you prefer to figure it out yourself, ask questions right away, or something else? Also explain how you work in an office with a clear chain of command where policies are expected to be followed as written. 5. Reliability, attendance, and professionalism In 4-6 sentences, describe your attendance and reliability over the past 12 months in work or school. About how many unplanned absences have you had? If you were going to be late, absent, or unable to complete an assignment on time, what exactly would you do and how would you communicate it?

Work Location:

In person