Company Overview Franklin Imaging is a full service reprographic company dedicated to providing high-quality print solutions through innovative technology and sustainable practices. Since 1998, we have specialized in wide format digital printing, full color printing, and facilities management. Summary Franklin Imaging is seeking a dependable and detail-oriented Team Lead - Mail and Print Services to support a preferred client in downtown Columbus. This full-time, day-shift role (Monday-Friday, 8:00 AM - 5:00 PM) requires strong customer service skills, the ability to manage and prioritize tasks under tight deadlines, and a proactive, team-oriented attitude. Ideal candidates will have experience in a similar role, with leadership experience preferred. A valid driver's license and the ability to operate a company-owned vehicle are also required, as travel to other client sites is required. This position offers an hourly rate of $21.00. Responsibilities Sort and process incoming mail, including opening and date-stamping as required Deliver USPS mail, interoffice correspondence, and special service parcels throughout the facility Process outgoing mail and packages via USPS, UPS, and other carriers, including metering and data entry using appropriate shipping software Assist walk-up customers and handle incoming phone inquiries promptly and professionally Maintain accurate records related to the receipt and dispatch of mail and shipments Manage ordering, inventory, and distribution of office supplies and equipment across the facility Perform departmental invoicing duties with accuracy and timeliness Resolve issues related to lost, missing, or undeliverable mail and packages in coordination with customers and carriers Ensure a clean, organized, and safe work environment Provide support to the print shop as needed Serve as backup at any of the client locations as required Perform additional duties as assigned by management Qualifications/Requirements High school diploma or equivalent required 3+ years customer service experience (required). 1+ years print room, mail room, and/or copy center experience - preferred. 1+ years in a leadership role is a plus. Strong communication skills (written and verbal); positive; professional. Dependable; reliable; detail oriented; strong organization skills. Ability, on a regular basis, to stand/move for several hours at a time. Ability, on a regular basis, to lift up to 50 pounds. Must have a clean and valid driver's license. Able to pass a thorough background examination (required for all positions). Experience driving a company-owned vehicle for a company in a metro/downtown area is a plus. Franklin Imaging is an Equal Opportunity Employer.

Job Type:

Full-time Pay:

$21.00 per hour

Benefits:

Dental insurance Health insurance Life insurance Paid time off Vision insurance

Education:

High school or equivalent (Required)

Experience:

Customer service: 3 years (Preferred)

Leadership:

1 year (Preferred) Print and/or Mail room : 1 year (Preferred)

License/Certification:

Driver's License (Required) Ability to

Commute:

Columbus, OH 43215 (Required)

Work Location:

In person