Front Desk Associate - Crows Nest

Denali Crows Nest Cabins Front Desk Associate -

Crow's Nest Cabins About Us:

At Northern Hospitality Group, our vision is simple: Share Alaska with the world. Our mission is to transform our community with innovation and creativity through the best locally crafted goods and legendary hospitality in Alaska.

Our Core Values :

Be Legendary. Be Honorable. Be One Team.

Job Summary:

Crow's Nest Cabins is seeking friendly, professional, and service-oriented Front Desk Associates to join our team. As the primary point of contact for our guests, you play a critical role in shaping every arrival, stay, and departure with warmth and efficiency. The ideal candidate is organized, a strong communicator, and skilled at multitasking in a dynamic, guest-focused environment. This role requires accuracy in reservation systems, excellent customer service abilities, and the capacity to support guests, colleagues, and management with professionalism. Key Responsibilities (include but are not limited to): Perform a variety of moderately difficult customer service tasks with a focus on delivering an exceptional guest experience. Apply knowledge of company products, services, and policies to provide accurate information and generate maximum sales opportunities. Manage check-ins, check-outs, and reservation updates with accuracy and courtesy. Assist guests, employees, and management by responding to inquiries in person, by phone, and by email. Use computerized reservation systems to enter, modify, and confirm guest data with precision. Evaluate guest needs and provide timely, effective solutions. Maintain organization and cleanliness of the front desk, lobby, and workstations. Coordinate with housekeeping, maintenance, and management teams to ensure smooth operations. Handle transactions, records, and documentation in compliance with company standards. Uphold a high level of professionalism, courtesy, and legendary hospitality at all times.

Job Requirements:

High school diploma or equivalent certification. Minimum of one year of experience in customer service or sales. Proficiency using computer business applications and working knowledge of computerized reservation systems. Ability to communicate clearly—both verbally and in writing—with guests, management, and team members. Ability to assess guest needs, answer questions, collect information, and accurately enter data. Ability to work independently or collaboratively in a team environment. Must be legally authorized to work in the United States.

Benefits & Perks:

Hourly position (tip share may be added if applicable). 401(k) Health, dental, and vision insurance for eligible full-time employees. Paid time off. Employee discounts on meals and in-house products at all Northern Hospitality Group locations. Opportunities for career growth and advancement within our expanding company.

Equal Opportunity Employer Statement:

Northern Hospitality Group is an equal opportunity employer committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic as outlined by federal, state, or local laws. This policy applies to all employment practices within our organization. Hiring decisions are made based solely on qualifications, merit, and business needs at the time.

Other Duties:

Please note that this job description is not intended to be an exhaustive list of all duties, responsibilities, or qualifications associated with the role. Duties and responsibilities may change at any time with or without notice. Ready to bring your passion to the plate and grow with a team that's redefining Alaskan hospitality? Apply today and be part of something legendary.

Pay:

$15.00 - $18.00 per hour

Work Location:

In person