About Us Care Animal Center is a well-established, multi-doctor veterinary hospital located in Dothan, Alabama that has been serving the Wiregrass since 1988. Our team provides comprehensive veterinary care for companion animals while also seeing a variety of pocket pets, exotic pets, and reptiles. We are a busy, fast-paced practice committed to providing excellent patient care and a positive experience for the clients who trust us with their pets. Our team includes veterinarians, licensed veterinary technicians, veterinary assistants, kennel staff, and reception/client service team members who work together to keep the hospital running efficiently. At Care Animal Center, we understand that veterinary medicine is about both the patient and the person who loves them. We are looking for someone who can provide excellent customer service while remaining organized, professional, compassionate, and dependable in a busy medical environment. What We Are Looking For We are currently seeking a Veterinary Receptionist / Client Service Representative to join our team. Our receptionist is often the first and last person a client interacts with, making this position an important part of both our client experience and our hospital operations. The ideal candidate will be friendly and welcoming while also being able to confidently manage a fast-paced workload. Veterinary medicine can be unpredictable, so we need someone who can prioritize tasks, communicate clearly, and remain professional when the hospital becomes busy.

Responsibilities May Include:

Greeting clients and patients and assisting with the check-in and check-out process Answering and managing a high volume of incoming telephone calls Scheduling appointments and accurately documenting client and patient information Communicating client questions and concerns to the appropriate veterinary team member Processing payments and maintaining accurate client accounts Assisting with prescription refill requests and other client communications Maintaining an organized and efficient reception area Providing compassionate customer service during routine visits as well as stressful or emotional situations Working closely with veterinarians, technicians, assistants, and other reception staff Learning and following hospital policies, procedures, and veterinary terminology Maintaining client and patient confidentiality Helping ensure calls, messages, and client requests are handled promptly and appropriately Our Ideal Candidate We are looking for someone who is: Dependable and punctual Friendly, compassionate, and professional Comfortable speaking with clients both in person and over the phone Able to multitask without losing attention to detail Organized and able to prioritize in a busy environment Comfortable using computers and learning new software Able to communicate effectively with both clients and coworkers Able to remain calm and courteous when dealing with difficult or emotional situations Willing to learn veterinary terminology, medications, preventative care, and basic hospital procedures A team player who is willing to help wherever needed Comfortable working around dogs, cats, exotic pets, and the sights, sounds, and situations associated with a veterinary hospital Previous veterinary or medical reception experience is a plus, but we are also willing to consider candidates with strong customer service, administrative, telephone, or reception experience who are eager to learn veterinary medicine. What Makes Someone Successful Here? Veterinary reception requires more than answering phones and scheduling appointments. Our reception team helps coordinate communication between our clients and medical staff and plays an important role in keeping the entire hospital organized. The person who succeeds in this position will take initiative, pay attention to details, communicate well, and understand the importance of teamwork. We are looking for someone who wants to become a reliable part of our team, not simply fill a front-desk position. If you enjoy working with people, love animals, can handle a busy environment, and take pride in providing excellent customer service, we would love to hear from you.

Pay:

$14.00 - $16.00 per hour

Benefits:

401(k) matching Continuing education credits Employee discount On-the-job training Opportunities for advancement Paid sick time Paid time off Uniform allowance Application Question(s): Are you available to work between the hours of 7am-6pm, Monday through Friday, based on the needs of the scheduled shift? This position requires participation in a rotational weekend schedule. Are you available and willing to work your assigned weekend shift as scheduled? Veterinary medicine can be unpredictable, and there may occasionally be times when patient care of hospital needs extends beyond your scheduled shift. Are you willing and able to stay beyond your scheduled hours or pick up additional hours when needed? How many years of customer service, receptionist, administrative, or medical/veterinary office experience do you have? Are you comfortable answering and managing a high volume of telephone calls while also assisting clients in person and completing other responsibilities? Veterinary medicine can involve emergencies, upset clients, financial concerns, and end-of-life situations. Are you comfortable maintaining a professional and compassionate demeanor in emotionally difficult situations? Tell us briefly why you are interested in working as a receptionist in a veterinary hospital and what you believe makes you a good fit for this position? Ability to

Commute:

Dothan, AL 36305 (Required)

Work Location:

In person