Receptionist- Evening/Night & Every Other Weekend Little Sisters of the Poor-Baltimore Province - 3.9 Mobile, AL Job Details Part-time 6 days ago Qualifications Visitor query response Resident conversation engagement Long term care experience Maintaining patient confidentiality Greeting customers Security alarm response Answering guest questions English Phone call screening Working with seniors High school diploma or GED Medical administrative support Task prioritization Older adults Public safety procedures Resident rapport building Security Call light response (emergency response procedures) Infection control regulations Telephone systems Patient interaction Clerical experience Monitoring residents Fire safety protocols Entry level Full Job Description Front Desk Receptionist Sacred Heart Residence - Mobile, AL Little Sisters of the Poor Make a Difference Every Time You Welcome Someone Through Our Doors Are you a warm, dependable, and compassionate person who enjoys helping others? Do you take pride in creating a welcoming environment while also being attentive to safety and security? Sacred Heart Residence - Mobile , operated by the Little Sisters of the Poor , is looking for a Front Desk Receptionist to join our team. The Receptionist is often the first person our residents, families, visitors, and community members encounter, making this a meaningful role in creating a warm and welcoming atmosphere in our Home. We are looking for someone who is professional, patient, calm under pressure, and genuinely enjoys working with older adults. Schedule Part-time | Non-Exempt Applicants must be available to work: Evening shifts Night shifts Every other weekend Occasional holidays as needed This is an on-site position . Flexibility in scheduling is important because the Front Desk provides coverage for our Home around the clock. What You'll Do As our Front Desk Receptionist, you will: Welcome residents, families, visitors, vendors, and other guests with warmth and courtesy. Answer, screen, and direct telephone calls and take accurate messages. Maintain a safe and secure environment by following visitor sign-in procedures and established security protocols. Monitor the reception area and building activity and respond appropriately to security concerns. Respond to alarms and emergency situations according to established procedures. Listen to residents and families with patience and empathy and help direct their questions or concerns to the appropriate staff member. Help maintain a peaceful, welcoming, and organized reception area. Maintain accurate information such as resident names and room numbers, emergency contacts, department extensions, and key personnel. Assist with basic clerical and administrative tasks as needed. Work cooperatively with nursing, administrative, housekeeping, maintenance, and other departments. Maintain strict confidentiality of resident, family, employee, and organizational information. Follow all safety, infection-control, security, and organizational policies and procedures. Perform other duties that support the needs and mission of the Home. What We're Looking For The ideal candidate is: Warm, friendly, and compassionate Dependable and trustworthy Patient and respectful Able to remain calm and professional during busy periods or emergencies Comfortable communicating with residents, families, visitors, and staff Detail-oriented and able to prioritize multiple responsibilities Comfortable working independently while also being part of a team Able to maintain confidentiality and exercise good judgment Flexible and willing to adapt to changing needs Comfortable learning telephone, pager, alarm, and other facility systems Able to communicate effectively in spoken and written English Genuinely interested in serving and working with older adults Qualifications High school diploma or equivalent preferred Previous reception, customer service, healthcare, senior living, or long-term care experience preferred Experience working with older adults is a plus Knowledge of fire safety and emergency procedures is helpful Must be able to perform the essential functions of the position, with or without reasonable accommodation Why This Role Matters At Sacred Heart Residence, the Front Desk is much more than a place to answer phones. You are an important part of the Home's hospitality, safety, and sense of community. You may be the person who greets a family member arriving to visit a loved one, helps a resident who needs assistance, provides reassurance to a concerned visitor, or calmly responds when something unexpected happens. If you are someone who finds purpose in serving others, caring for older adults, and being part of a mission-driven community, we would love to hear from you. Professional Environment Business-casual professional attire is expected. Employees are expected to maintain a neat, professional appearance appropriate for a healthcare and residential environment. Denim is not permitted, and open-toed shoes are not permitted in accordance with applicable regulations. Equal Employment Opportunity Little Sisters of the Poor provides equal employment opportunities to all individuals in accordance with applicable federal, state, and local laws. Come be part of a team where your kindness, dependability, and presence make a difference every day.