Locations Craighead County, Jonesboro, AR Position Type Full Time Hourly Employee Type Employee Work Model On Site Salary $14.85 Job Description

GENERAL DESCRIPTION OF POSITION

The Receptionist serves customers by providing product and service information; resolving production and service problems. The Receptionist works under the general supervision of the Client Services Manager.

ESSENTIAL DUTIES AND RESPONSIBILITIES 1.

Welcomes customers and visitors by greeting them warmly upon arrival and determining the nature of their visit. This duty is performed daily. 2. Answers and routes incoming phone calls by identifying the caller's needs and directing them to the appropriate staff member or department. This duty is performed daily. 3. Assists customers by answering general questions about agency services and providing information or referrals. This duty is performed daily. 4. Resolves customer concerns by clarifying the issue and connecting them with the appropriate department director. This duty is performed daily. 5. Ensure referrals are entered accurately and timely in Microsoft Power App, and maintain current and historical records for audit purposes. This duty is performed daily. 6. Maintains the front office by keeping the reception area organized and welcoming. This duty is performed daily. 7. Maintains a current resource file of services, benefits, and resources available to older individuals in the agency's service area by researching eligibility requirements and keeping a list of translators and interpreters available to assist non-English speaking and hearing-impaired individuals. This duty is performed daily. 8. Updates the agency resource directory by adding new program information and verifying existing listings for accuracy. This duty is performed daily. 9. Recommends potential products or services to management by collecting customer information and analyzing customer needs. This duty is performed weekly. 10. Prepares reports by collecting information. This duty is performed monthly. 11. Maintain records by updating customer information. This duty is performed daily. 12. Contributes to team effort by accomplishing related results as needed. This duty is performed daily. 13. Perform any other related duties as required or assigned. Basic Qualifications

EDUCATION AND EXPERIENCE

High school, plus specialized schooling and/or on the job education in a specific skill area; e.g. data processing, clerical/administrative, equipment operation, etc, plus 0 to 6 months related experience or training. Or equivalent combination of education and experience. Additional Information This is a Safety Sensitive position.