Job Summary We are seeking an energetic and detail-oriented Front Desk Receptionist and Scheduler to join our dynamic Sports & Regenerative Medicine Clinic. In this vital role, you will be the first point of contact for patients and visitors, providing exceptional customer service while efficiently managing appointment scheduling, medical records, and administrative support. Your proactive approach will ensure smooth clinic operations, foster positive patient experiences, and uphold the highest standards of confidentiality and professionalism. This position offers an exciting opportunity to be part of a thriving healthcare environment dedicated to healing and wellness. Duties Greet patients and visitors warmly, ensuring a welcoming atmosphere while managing multi-line phone systems with professionalism and courtesy. Schedule appointments accurately using our EMR (Electronic Medical Records) system, Cerbo, coordinating with clinical staff to optimize patient flow. Verify patient insurance coverage when applicable for Medicare, ensuring all documentation complies with HIPAA regulations. Collect and review medical information, including intake forms, documentation review, CPT (Current Procedural Terminology) codes, ICD (International Classification of Diseases) coding such as ICD-10/ICD-9, and assist with billing processes. Maintain precise medical records and manage electronic health records (EHR) systems while adhering to clinical confidentiality policies. Support medical administrative tasks such as filing, data entry (including 10 key typing), and managing patient information in compliance with health information management standards. Assist with clinic operations by coordinating care plans, reviewing documentation for accuracy, and supporting medical billing activities related to Medicare Assist with patients in our recovery suite (cryotherapy, normatec compression, PEMF, infrared sauna, HBOT, red light therapy) Qualifications Proven experience in a medical office setting with strong familiarity with EMR/EHR systems or be open to learning. Knowledge of medical billing procedures including CPT coding, ICD coding (ICD-10/ICD-9), and familiarity with health insurance processes such as Medicare claims. Excellent customer service skills combined with phone etiquette and effective communication abilities. Strong computer skills including proficiency in Microsoft Office Suite for documentation and scheduling tasks. Ability to handle multiple priorities efficiently while maintaining attention to detail in a fast-paced environment. Bilingual abilities are highly desirable to serve diverse patient populations effectively. Prior clinic experience or healthcare administrative support is preferred; familiarity with clinical confidentiality policies is essential. Demonstrated organizational skills in managing medical records, filing systems, and electronic health records management. Join our team to make a meaningful difference in patients' lives by providing outstanding front desk support in a vibrant healthcare setting focused on sports medicine and regenerative therapies!

Pay:

$16.00 - $18.50 per hour Expected hours: 40.0 per week

Benefits:

Dental insurance Health insurance Paid time off

Work Location:

In person