Front Office Receptionist / Appointment Coordinator Olson Orthodontics | Litchfield Park, AZ Full-Time | Monday-Thursday $20-$23/hour, depending on experience Join a team that loves what we do—and the people we do it with. Olson Orthodontics is an established, patient-focused orthodontic practice serving families throughout Litchfield Park, Goodyear, Verrado, Buckeye and the West Valley. We take pride in providing exceptional orthodontic care, but just as importantly, we want every patient and parent who walks through our doors to feel genuinely welcomed, cared for and valued. More than 1,000 five-star Google reviews reflect the experience our team works hard to provide every day. We're looking for an exceptional Front Office Receptionist / Appointment Coordinator to become part of our team. This is a great position for someone who loves people, brings positive energy to work and thrives in a busy environment . Our front office is the first voice patients hear when they call and one of the first faces they see when they arrive, so we're looking for someone who is naturally warm, friendly and compassionate while also being organized, proactive and able to keep things moving when the office gets busy. Orthodontic or dental experience is not required. We can teach orthodontics and our computer systems. We're much more interested in finding the right person with excellent character, a strong work ethic, great communication skills and the ability and desire to learn. You may be a great fit for our team if you: Genuinely enjoy people and are warm, outgoing and friendly Bring energy, enthusiasm and a positive attitude to work Are dependable and take pride in doing what you say you'll do Notice what needs to be done and take initiative without always waiting to be asked Enjoy being part of a team and willingly jump in to help others Thrive in a busy environment and can manage several priorities at once Stay calm, organized and compassionate even when things get hectic Are comfortable and confident communicating on the phone Look for solutions rather than simply identifying problems Learn new technology and computer systems comfortably Communicate clearly and professionally Pay attention to details Care about creating an exceptional experience for patients and their families What you'll do As part of our front-office team, you'll play an important role in both the patient experience and the daily flow of our practice.

Responsibilities include:

Welcoming and assisting patients and parents Answering and managing incoming phone calls Scheduling and coordinating orthodontic appointments Helping maintain an efficient patient schedule Communicating with patients and families by phone, text and email Checking patients in and assisting with front-office workflow Verifying patient insurance and benefits Learning and using our orthodontic practice-management and communication systems Anticipating scheduling and patient-service needs Helping solve problems as they arise Supporting teammates wherever needed Helping keep our front office organized, productive and welcoming Experience At least two years of professional work experience preferred Previous orthodontic or dental experience is welcome but not required Experience in medical offices, hospitality, customer service, reception, scheduling or other people-focused positions can translate very well to this role Strong communication skills and comfort using computers are important We believe skills can be taught. Character, attitude, initiative, dependability and the way someone treats other people matter even more. Why Olson Orthodontics? We are fortunate to have an experienced, close-knit team that genuinely enjoys working together. Many of our team members have been with our practice for years, and our goal is to create the same sense of trust and connection with our patients and families. We work hard, help one another and take pride in providing excellent care—but we also want our office to be a positive and enjoyable place to work. And because our regular workweek is Monday through Thursday , our full-time team members enjoy a consistent three-day weekend. Compensation & Benefits $20-$23/hour , depending on experience Full-time Monday-Thursday schedule Performance and compensation review after approximately 90 days Paid time off Quarterly team bonus opportunities Paid continuing education and professional skills training Paid uniforms Complimentary orthodontic treatment benefits Eligibility for our 401(k) program Eligibility for our health plan after one year Training and opportunities to develop new skills Supportive, experienced team environment Interested? If you're looking for more than simply another job—and want to become an important part of a team that cares deeply about its patients, its work and one another—we'd love to learn more about you. Please submit your résumé and complete the requested application questions. Selected applicants may also be invited to complete a brief video response so we can get to know you beyond your résumé.

Pay:

$20.00 - $23.00 per hour Expected hours: 37.0 per week

Benefits:

401(k) 401(k) matching Employee discount Health insurance Paid time off Professional development assistance Referral program People with a criminal record are encouraged to apply

Work Location:

In person