Position:

Front Desk Associate Location:

Alhambra, CA Employment Type:

Part-Time /

Per Diem Schedule:

Primarily morning shifts; some shifts may begin as early as 6:30 AM About the Position The Front Desk Associate is one of the first points of contact for our patients and plays an important role in creating a welcoming and professional experience. This position will assist with patient registration, check-in/check-out, scheduling, phone calls, paperwork, and other administrative duties. Mandarin and English bilingual proficiency is required because the position regularly involves communicating with Mandarin-speaking patients and families. Responsibilities Greet and assist patients and visitors in a professional and friendly manner Register and check patients in and out Verify patient demographic and insurance information Answer and direct phone calls Assist with scheduling and patient communication Collect and process patient payments when applicable Prepare and organize patient paperwork Communicate with patients and families regarding appointments and facility procedures Maintain patient confidentiality and follow HIPAA requirements Assist with general front office and administrative duties Work closely with clinical and administrative staff to ensure smooth patient flow Qualifications Fluent Mandarin and English communication skills required Previous medical office, healthcare, front desk, or customer service experience preferred Strong communication and interpersonal skills Professional, friendly, and compassionate attitude Reliable and punctual Ability to multitask and work in a fast-paced healthcare environment Basic computer skills and familiarity with Microsoft Office Must be able to maintain confidentiality and handle sensitive patient information appropriately Preferred Qualifications Experience working in a medical office, surgery center, physician's office, or hospital Knowledge of medical terminology Experience with insurance verification or patient registration Additional language skills, such as Spanish or Cantonese, are a plus

Job Type:

Part-time Pay:

From $23.00 per hour

Language:

Spanish or Mandarin and/or Cantonese (Required) Shift availability: Day Shift (Required)

Work Location:

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