Experienced Veterinary Receptionist

NHAH Reception/CSR, Job Description Client Service Representative

POSITION OVERVIEW

We are one of Orange County's oldest Animal Hospitals serving the pet health care needs of the Costa Mesa/Newport Beach/Irvine and surrounding cities since 1947. We have 9 full-time doctors and are looking for a Receptionist to join our team! Receptionists report to the lead receptionist and hospital manager. Reception staff members are responsible for maintaining a positive, caring and friendly environment in reception with our clients and patients, addressing client concerns, scheduling appointments, fielding client phone calls, record keeping and keeping the reception area clean.

AGE REQUIREMENT

• Minimum age requirement is 18 years old

EDUCATION AND LICENSURE REQUIREMENTS

• High school diploma or equivalent

EXPERIENCE REQUIREMENTS

• Significant experience with basic office functions in a busy office environment
• Minimum 1 year of veterinary practice experience preferred
• Customer Service background required
• Veterinary knowledge required

PERSONAL REQUIREMENTS

• Must uphold our core values of: Integrity, Compassion, Self-Improvement, Reliability, Positivity and Team Spirit.
• Enjoys working with animals and is able to deal with them even when they are stressed, ill or in pain
• Should be able to stay calm and efficient during a medical crisis
• Is well-spoken and approaches his/her job duties in a mature nature
• Is experienced in the teamwork approach and works well with all levels of hospital team members; avoids gossiping
• Has excellent client communication skills
• Ability to quickly learn how to pronounce, know the meaning of and spell commonly used veterinary terms
• Some computer knowledge required; comfortable with Word, keyboarding, and use of communication tools such as email and other communication programs, type 30 words per minute

PHYSICAL REQUIREMENTS

• Be able to lift and carry records, equipment, and animals weighing up to 40 lbs.
• May be able to sit and stand for extended periods of time-Shifts vary from 8-10 hours

WORK CONDITIONS

• May be exposed to unpleasant odors, noises and animal feces
• May be exposed to bites, scratches and contagious diseases
• May be exposed to radiation from hospital equipment
• Should be able to work unaffected in an environment where dogs are barking
• Be available to work evenings and weekends
• Shifts range in length starting at 6:45am and some shifts end at 7:30pm
• Must be able to work shifts between 6 and 10 hours in length, depending on scheduling needs
• All hours are prescheduled
• Weekends are mandatory.
• Flexibility and willingness to help cover shifts when needed
• Willing to stay late in case of emergency cases that run past hospital hours

Job Type:

Full-time Pay:

$18.00 - $22.00 per hour

Benefits:

401(k) 401(k) matching Dental insurance Employee discount Health insurance Paid time off Vision insurance Shift availability: Day Shift (Preferred) Night Shift (Preferred) Ability to

Commute:

Costa Mesa, CA 92627 (Required) Ability to

Relocate:

Costa Mesa, CA 92627: Relocate before starting work (Required)

Work Location:

In person