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Experienced Veterinary Receptionist

Job

Newport Harbor Animal Hospital

Costa Mesa, CA (In Person)

$41,600 Salary, Full-Time

Posted 6 weeks ago (Updated 5 weeks ago) • Actively hiring

Expires 5/27/2026

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Job Description

NHAH Reception/CSR, Job Description Client Service Representative
POSITION OVERVIEW
We are one of Orange County's oldest Animal Hospitals serving the pet health care needs of the Costa Mesa/Newport Beach/Irvine and surrounding cities since 1947. We have 9 full-time doctors and are looking for a Receptionist to join our team! Receptionists report to the lead receptionist and hospital manager. Reception staff members are responsible for maintaining a positive, caring and friendly environment in reception with our clients and patients, addressing client concerns, scheduling appointments, fielding client phone calls, record keeping and keeping the reception area clean.
AGE REQUIREMENT
  • Minimum age requirement is 18 years old
EDUCATION AND LICENSURE REQUIREMENTS
  • High school diploma or equivalent
EXPERIENCE REQUIREMENTS
  • Significant experience with basic office functions in a busy office environment
  • Minimum 1 year of veterinary practice experience preferred
  • Customer Service background required
  • Veterinary knowledge required
PERSONAL REQUIREMENTS
  • Must uphold our core values of: Integrity, Compassion, Self-Improvement, Reliability, Positivity and Team Spirit.
  • Enjoys working with animals and is able to deal with them even when they are stressed, ill or in pain
  • Should be able to stay calm and efficient during a medical crisis
  • Is well-spoken and approaches his/her job duties in a mature nature
  • Is experienced in the teamwork approach and works well with all levels of hospital team members; avoids gossiping
  • Has excellent client communication skills
  • Ability to quickly learn how to pronounce, know the meaning of and spell commonly used veterinary terms
  • Some computer knowledge required; comfortable with Word, keyboarding, and use of communication tools such as email and other communication programs, type 30 words per minute
PHYSICAL REQUIREMENTS
  • Be able to lift and carry records, equipment, and animals weighing up to 40 lbs.
  • May be able to sit and stand for extended periods of time-Shifts vary from 8-10 hours
WORK CONDITIONS
  • May be exposed to unpleasant odors, noises and animal feces
  • May be exposed to bites, scratches and contagious diseases
  • May be exposed to radiation from hospital equipment
  • Should be able to work unaffected in an environment where dogs are barking
  • Be available to work evenings and weekends
  • Shifts range in length starting at 6:45am and some shifts end at 7:30pm
  • Must be able to work shifts between 6 and 10 hours in length, depending on scheduling needs
  • All hours are prescheduled
  • Weekends are mandatory.
  • Flexibility and willingness to help cover shifts when needed
  • Willing to stay late in case of emergency cases that run past hospital hours
Job Type:
Full-time Pay:
$18.00 - $22.00 per hour
Benefits:
401(k) 401(k) matching Dental insurance Employee discount Health insurance Paid time off Vision insurance Shift availability: Day Shift (Preferred) Night Shift (Preferred) Ability to
Commute:
Costa Mesa, CA 92627 (Required) Ability to
Relocate:
Costa Mesa, CA 92627: Relocate before starting work (Required)
Work Location:
In person

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