RECEPTIONIST

Description:

OVERVIEW

: Under the direct supervision of the HR Director. Serves as the first point of contact for visitors and callers. This role provides front desk support, handles a variety of administrative tasks, and ensures smooth day-to-day office operations.

ESSENTIAL FUNCTIONS

? Support general administrative needs and department operations ? Greet and assist walk-in clients; multitask efficiently between clients, phone calls, and staff needs ? Answer, screen, and route telephone calls; take and deliver accurate messages ? Provide general information about agency programs, services, and procedures ? Deliver excellent customer service to clients, staff, and visitors ? Perform routine office duties including filing, photocopying, faxing, stapling, and data entry ? Draft handwritten memos and maintain organized records ? Utilize Microsoft Word, Excel, and other software for documentation and data entry ? Maintain confidentiality of all client and agency information ? Check in packages and distribute them appropriately ? Manage appointment check-ins for all programs; escort clients to restrooms as needed ? Provide referrals or external information when clients require additional support ? Answer employee questions and communicate updates (e.g., deliveries, internal notices) ?

Miscellaneous:

May assist with other duties as assigned by the

HR Director Requirements:

REQUIRED QUALIFICATIONS

? Bilingual (English/Spanish) required ? High School diploma or equivalent ? Proficient in Microsoft Office (Word, Excel) and general computer use ? Accurate 10-key typing skills and familiarity with office equipment ? Understanding of modern office etiquette and procedures ? Strong communication skills—both verbal and written ? Professional, respectful, and discreet in maintaining confidentiality ? Physically able to walk, stand, bend, and occasionally lift to 40 lbs. ? Able to sit for extended periods (up to 80% of the time) ? Must pass a background check and drug screening

PREFERRED QUALIFICATIONS

? Coursework or training in office administration or computer applications ? Familiarity with local community resources ? Valid California driver's license, reliable transportation, and current insurance

IT IS THE RESPONSIBILITY OF THE EMPLOYEE TO MAINTAIN THE REQUIRED KNOWLEDGE AND ABILITY FOR THIS POSITION

•All

JOB OFFERS ARE CONTINGENT UPON COMPLETING A BACKGROUND AND

PHYSICAL