Veterinary Receptionist

• 2.5 Riverside, CA 92501 From $17 an hour - Full-time Apply with Indeed We are looking for a strong veterinary receptionist with minimum 2 year experience in a busy veterinary hospital. The Veterinary Receptionist will act as a liaison, provide service information and bring resolution to any situation with pets and pet owners with accuracy and efficiency. They're patient, empathetic, and passionately communicative. The target is to ensure excellent service standards, respond efficiently to customer inquiries and maintain high customer satisfaction. Responsibilities Manage large amounts of incoming calls Identify and assess customers' needs to achieve satisfaction Provide accurate, valid and complete information by using the right methods/tools Handle customer complaints Keep records of pet accounts and file documents Follow communication procedures, guidelines and policies Take the extra mile Good attendance is a must Skills Proven customer support experience or experience as a client service representative Strong phone contact handling skills and active listening Customer orientation and ability to adapt/respond to different types of characters Excellent communication and presentation skills Ability to multi-task, prioritize, and manage time effectively One year work experience working in a busy small animal practice as a veterinary receptionist is required for all potential candidates. Experience with Pulse is a plus.

Bilingual Preferred Job Type:

Full-time Pay:

From $17.00 per hour

Benefits:

401(k) Dental insurance Employee discount Health insurance Paid time off Vision insurance Application Question(s): Do you have experience in AVImark software?

Experience:

Veterinary Receptionist:

2 years (Required) Shift availability: Day Shift (Required)

Work Location:

In person