Position Details Role:

Client Service Representative Status:

Full-time Salary:

$18.00-$19.00 per hour

Schedule:

Monday - Friday Benefits Highlights Financial Rewards that Grow with

You:

A flexible approach to compensation that reflects your skill set and future performance, 401(k) matching & Roth Retirement Savings Plan, Flexible Spending Account (full-time only), 529 Savings Plan, Tuition Support Program (full-time only), and Referral Bonus Program.

Wellness & Peace of Mind:

Health insurance including medical, dental, and vision (full-time only), supplemental insurance options, paid parental leave, Sick Time / Paid Time Off, free or discounted lab work for employee pets, pet discounts on services and products, and a pet food discount program.

Professional Growth & Recognition:

Quarterly Team Rewards Bonus Program, professional development opportunities, continuing education allowance, and a uniform allowance.

Lifestyle Perks You'll Appreciate:

Predictable scheduling, weekends off, no nights or holidays, real lunch breaks, flexibility when life happens, six paid holidays (full-time only), an Employee Assistance Program, and an employee discount program. Looking for a veterinary client service role where your contributions are valued, your growth is supported, and your teammates genuinely enjoy working together? You may have just found your home. Douglas Blvd Vet Clinic is a seven-doctor small animal practice in Roseville, California, known for high-quality medicine, exceptional client service, and a supportive team culture. We're looking for a Client Service Representative who is passionate about helping pets and people while creating an outstanding experience from the first phone call through check-out. Why You'll Love It Here A supportive team where people genuinely help one another. A \"better together\" mindset where wins are shared and challenges aren't faced alone. A culture where authenticity and your unique strengths are celebrated. Birthdays, milestones, and the little wins are worth celebrating. Predictable scheduling that respects your time. No nights, weekends, or holidays. Real lunch breaks—yes, actually. Flexibility and understanding when life happens. Professional development and skill-building opportunities. A learning-focused environment where questions are welcomed and growth is encouraged. What You'll Do Welcome clients and patients with warmth, confidence, and professionalism. Manage a high volume of phone calls, route calls appropriately, and respond to voicemails promptly. Schedule appointments and coordinate a busy, multi-doctor calendar efficiently. Prioritize urgent scheduling needs appropriately and help optimize daily clinic flow. Check clients and patients in and out while maintaining accurate information. Collect payments, process invoices, and review estimates with clients. Clearly communicate hospital policies, pricing, services, and next steps. Address client questions and concerns with empathy and escalate issues when appropriate. Confirm appointments and follow up with clients through calls, texts, and emails. Help clients schedule recommended services, preventive care, and rechecks. Maintain accurate follow-up lists and document client outreach in patient records. Keep the front desk and lobby clean, organized, and welcoming. Support teammates and help keep daily hospital operations running smoothly. What You'll Bring Strong customer service skills and a passion for helping pets and their people. Warm, confident, and compassionate communication skills. The ability to manage a high volume of calls and multiple priorities while staying organized. Confidence handling sensitive or difficult conversations with empathy and professionalism. Comfort collecting payments, processing invoices, and discussing estimates with clients. Strong attention to detail and a commitment to accurate documentation. Problem-solving skills and a proactive, solutions-oriented mindset. The ability to explain basic services, hospital policies, preventive care needs, and next steps clearly. Familiarity with veterinary terminology and common appointment workflows is preferred. Experience with veterinary practice management software such as AVImark, Cornerstone, ezyVet, or IDEXX Neo is a plus. Willingness and ability to learn ezyVet. A positive, team-focused attitude and willingness to jump in wherever needed. The Extras You'll Actually Feel At Douglas Blvd Vet Clinic, work-life balance is part of the everyday experience. You'll enjoy predictable scheduling, weekends off, no nights or holidays, real lunch breaks, and flexibility when life happens. You'll also be part of a positive clinic culture where you're valued as a person, teammates believe challenges shouldn't be faced alone, and professional growth is encouraged. Your communication skills, organization, and compassion will have a meaningful impact on clients, patients, and the community every day. Benefits You Can't Beat Financial Benefits A flexible approach to compensation that reflects your skill set and future performance 401(k) matching & Roth Retirement Savings Plan Flexible Spending Account (full-time only) 529 Savings Plan Tuition Support Program (full-time only) Referral Bonus Program Wellness Benefits Health insurance, including medical, dental, and vision (full-time only) Supplemental insurance, including accident, critical illness, hospital, short- and long-term disability, legal plan, and employee, spouse, and child life insurance (full-time only) Up to three weeks of full pay for the birth or adoption of a child (full-time employees only; available after one year of service. In states with paid family leave programs, this benefit does not apply.) 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Veterinary Receptionist - Roseville, CA