Veterinary Receptionist - 2+ Years Experience Required Healthier Pet Veterinary Care Santa Ana, CA Job Details Full-time From $22 an hour 15 hours ago Benefits Health insurance 401(k) Paid time off Employee discount Qualifications Record keeping Animal hospital experience Veterinary receptionist experience Customer service Client file management Veterinary client education Veterinary clinic experience Medical scheduling Animal patient charting Schedule creation Communication with pet owners Appointment scheduling Handling patient inquiries Managing patient records Veterinary administrative support Veterinary terminology Office phone management Full Job Description Are you an experienced veterinary receptionist who takes pride in being dependable, productive, organized, and someone your team can count on? Healthier Pet Veterinary Care is an independently owned small-animal veterinary practice in Santa Ana, CA , seeking an experienced Veterinary Receptionist / Client Service Representative to join our team. This is not an entry-level position . We are specifically looking for someone with recent veterinary front-desk experience who understands the pace and responsibilities of a veterinary practice and can become increasingly independent after learning our protocols and standards. About Healthier Pet Veterinary Care We are a small, independently owned veterinary practice focused on personalized patient care and a high standard of client service. We proudly serve both English- and Spanish-speaking pet owners. Because we work closely together as a small team, reliability, initiative, communication, attention to detail, and accountability matter. We appreciate team members who take pride in their work, remain engaged throughout the day, and look for appropriate ways to help the team succeed. What You'll Be Doing Answer and manage incoming phone calls professionally and efficiently Schedule appointments accurately according to clinic protocols Check patients in and out and help coordinate daily client and patient flow Review invoices and process payments accurately Communicate clearly with clients regarding appointments, medications, medical records, follow-up care, and clinic policies Maintain accurate patient and client information Coordinate with the veterinarian and clinical team throughout the day Follow established protocols and recognize when a situation needs to be brought to the medical team or management Maintain an organized and professional reception area Provide calm, respectful, and compassionate service, including during difficult or stressful client interactions You'll Be a Great Fit If... You take ownership of your responsibilities and follow through without needing repeated reminders You notice what needs attention and take appropriate initiative rather than always waiting to be asked You are dependable and understand that your teammates, patients, and clients rely on you You care about accuracy and doing things correctly, even when the clinic is busy You welcome constructive feedback and use it to improve You communicate directly and respectfully when you have a question, concern, or make a mistake You enjoy being productive and contributing throughout your shift You understand that in a small veterinary practice, everyone contributes to keeping the day running smoothly You genuinely enjoy helping people as well as animals You are looking for a position where you can become a reliable, long-term member of the team This position is best suited for someone who enjoys an active workday, takes initiative, and is comfortable being accountable for their responsibilities. Qualifications Minimum of 2 years of recent veterinary front-desk/reception experience in a veterinary hospital or clinic Strong understanding of veterinary front-office workflow and terminology Experience using veterinary practice management software Strong telephone and client communication skills Experience scheduling veterinary appointments and managing multiple priorities Comfortable communicating with clients regarding estimates, payments, medications, medical records, and clinic policies Excellent attention to detail and ability to maintain accurate records Ability to remain organized and professional in a busy environment Ability to follow established protocols consistently Ability to work independently after appropriate training Dependable, punctual, accountable, and willing to take initiative Bilingual English/Spanish strongly preferred

Schedule Full-time Tuesday-Friday:

Shifts scheduled between 8:00 AM and 6:00

PM Saturday:

Shifts scheduled between 8:00 AM and 3:00 PM Sundays and Mondays off Candidates must be available to work Saturdays. Compensation & Benefits Starting at $22.00 per hour , with opportunities for increases based on demonstrated skills, reliability, performance, and ability to work independently Health insurance 401(k) retirement plan Paid time off (PTO) Employee pet-care discount after eligibility requirements are met Sundays and Mondays off We value previous experience, but we also believe compensation and advancement should reflect demonstrated ability and performance in the position. Interested? If you have at least two years of recent veterinary reception experience and are looking for a position where reliability, professionalism, initiative, accountability, and excellent client service are valued, we would like to hear from you. Please email your resume to . Qualified candidates will be contacted promptly to schedule an interview.

Pay:

From $22.00 per hour

Benefits:

401(k) Employee discount Health insurance Paid time off Application Question(s): How many years of recent experience do you have working specifically at the front desk of a veterinary clinic or hospital? Are you available to work the required schedule Tuesday through Saturday, including Saturdays? This position starts at $22.00 per hour, with opportunities for increases based on demonstrated skills, reliability, and performance. Is this starting rate acceptable to you? Are you bilingual in English and Spanish?

Work Location:

In person