Front Desk Receptionist — Psychiatry Practice (Valencia/Santa Clarita) Healthy Mind Psychiatry is looking for an experienced front desk receptionist to join our team. This role requires at least 2 years of front office experience in a medical practice. Applicants without medical office experience will not be considered. We're not able to train someone on the basics of insurance, scheduling, or patient intake — you should already know how a medical front desk runs. What you'll do Greet and check in patients, verify demographics and insurance at every visit Answer and route a multi-line phone; handle scheduling, rescheduling, and confirmations Verify eligibility and benefits, collect copays and balances, and explain what a patient owes Obtain and track prior authorizations and referrals Keep the EMR accurate — chart notes, documents, faxes, and messages routed to the right provider Handle incoming and outgoing correspondence, records requests, and forms Maintain a calm, organized, confidential front office What we're looking for Minimum 2 years in a medical front office (psychiatry or behavioral health a strong plus) Comfortable with computers — EMR/practice management systems, insurance portals, Outlook, Excel, and able to pick up new software quickly Working knowledge of commercial insurance, Medicare, and Medi-Cal Clear, professional communication with patients who may be distressed Reliable, punctual, and discreet — HIPAA compliance is not optional Bilingual is a plus Details Full-time, Monday-Friday, 9:00 AM-5:00

PM Pay:

$20.00-$25.00 per hour, depending on experience

Location:

On-site — 25425 Orchard Village Road, Suite 170, Valencia, CA 91355

Pay:

$20.00 - $25.00 per hour Expected hours: 40.0 per week

Work Location:

In person