A Receptionist greets and directs customers or visitors that come in to an office or business, and answers and directs incoming phone calls. Deals with mail or courier services. May schedule appointments or meeting rooms, gather patient information, or assist with filing or other administrative support work.
We are seeking a friendly, organized, and dependable Spa Receptionist / Store Clerk to join our team! This unique position combines the responsibilities of a front desk spa receptionist with retail sales duties in both our in-house gift shop and our partner gift boutique located next door. If you're someone who enjoys creating a welcoming environment, has great communication skills, and is detail-oriented, we'd love to meet you!
Key Responsibilities:
Spa Reception Duties:
Greet guests warmly upon arrival and provide excellent customer service throughout their visit Schedule and manage appointments via phone, online booking system, and in-person inquiries Confirm, modify, and cancel appointments as needed while maintaining a clear and organized booking calendar Coordinate with massage therapists and estheticians to ensure smooth transitions between clients Maintain a clean, organized, and calming front desk and lobby area Process check-ins and check-outs, handle payments, issue receipts, and promote spa services Ensure spa policies and procedures are followed Prepare and restock treatment rooms as needed Assist with laundry, light cleaning, and overall spa cleanliness throughout the day Gift Shop Duties (In-Spa & Next Door): Learn and promote a wide range of wellness products, skincare, home goods, gifts, and seasonal items Maintain an organized, visually appealing retail space, including restocking and merchandising Assist customers with product questions and provide thoughtful, informed recommendations Operate the point-of-sale system for purchases and returns Help with inventory tracking, receiving new stock, and tagging items Cross-trained to work in our connected boutique gift shop next door, stepping in as needed to support both locations Stay updated on product knowledge and upcoming promotions
Qualifications:
Previous experience in a spa, retail, or front desk role is preferred Strong communication and interpersonal skills Comfortable with computer systems and appointment booking software (training provided) Detail-oriented with strong organizational skills Ability to multitask in a calm and professional manner A friendly, team-focused attitude and willingness to learn Must be available to work flexible hours, including evenings and weekends Perks of the
Job:
Cross-training in both spa and retail operations Discounts on spa services and retail products A supportive, wellness-focused work environment Opportunities for growth within the business
To Apply:
Please submit your resume and a short cover letter explaining why you'd be a great fit for this position. We look forward to welcoming someone who values both self-care and customer care as much as we do!
