Come Wag Your Tail With Us! We're growing our pack at Crossroads Pet Resort — and we're looking for warm, upbeat people who love animals (and the humans who love them) just as much as we do. �� Guest Relations Team Member / Office Manager Do you love greeting wagging tails and helping pet parents — and maybe keeping a whole team organized too? We're looking for a friendly, take-charge team member to help run our front desk and office!

What You'll Do:

Welcome clients and their pets with genuine warmth — answer phones, schedule appointments, and check pets in and out Give tours, close sales, and follow up with clients on future bookings Collect payments, make change, and balance the cash drawer at the end of each shift Prepare bank deposits and keep financial records straight — receipts, invoices, and daily reconciliation Keep the office and resale shelves stocked, organized, and running smoothly Lead, train, and support office staff — keeping everyone accountable and on task Maintain office equipment and troubleshoot day-to-day computer or phone issues Resolve customer concerns and keep satisfaction high Build and roll out new procedures, policies, and incentive programs to keep the team sharp Help walk our furry guests and keep an eye on their wellbeing throughout the day Pitch in on general office tasks and other duties as they come up What Makes You a

Great Fit:

High school diploma required; some college a plus Office and customer service experience; bookkeeping or supervisory experience a plus Excellent written and verbal communication skills — friendly, outgoing, and customer-oriented A multitasker who can add, count money, make change, and stay calm under pressure Comfortable on your feet — walking, bending, and lifting up to 40 lbs (some of our guests are hefty pups!) Computer literate and detail-oriented, even when things get busy Comfortable in a small office alongside a busy kennel (and the dogs who come with it!)

Perks:

Fun, supportive team environment Great company discounts Room to grow into more responsibility and leadership You get to see adorable pets every single day!

Schedule:

Part-time to full-time, including some weekends and holidays. �� Ready to join our pack? Email your resume to acctg@crossroadspetresort.com, or drop off your resume and fill out an application in person — we can't wait to meet you and your furry friends!

Pay:

$17.00 - $19.00 per hour

Benefits:

401(k) Dental insurance Employee discount Paid time off Professional development assistance

Work Location:

In person