Receptionist, Directory Assistant Jobs in USA, CO, Denver | Rose International Job

Minimum Education Required:

Minimum high school diploma or GEDJob Requirements

• Multi-tasking skills
• Concierge/Front desk reception experience 0-3 years
• Professional appearance and demeanor
• Energetic and detailed-oriented
• Basic computer knowledge, i.e., MS Word, Excel, SharePoint a Plus
• Customer Service experience

Organizational:

Organization is necessary for someone in this position

• Ability to pass a comprehensive background check
• Problem solving: Concierges face all kinds of problems and issues and must readily solve these to the satisfaction of guests

Recordkeeping:

May need to maintain guest records and supervise hotel staff membersDescription

• 5 days/week on-site role. Working hours are 8-5, with an hour lunch breakTop 3 experience "must haves":
• 1) Customer service is the main requirement for this role
• 2) Ability to triage situations and be flexible with which items take priority based on changing factors
• 3) Basic computer literacy, especially with Outlook (Slack and Teams are bonuses)Minimum years of experience:
• No experience necessary; talking with the Denver team, three of the current team started in a retail background before being hired as receptionist.

While experience would be a "nice to have" looking at candidates with retail/hospitality backgrounds is also an option

Job Description:

• Our receptionist/concierge is responsible for providing superior customer service to our clients, visitors, and employeesPrincipal Duties and Responsibilities
• Maintain professional appearance of building lobby and reception area
• Ensure meeting rooms serviced appropriately prior to meetings/events and assist with large events set up, room reservation, planning, and execution.
• Receive/ distribute mail and perform shipping functions for facility
• Function as a liaison between event coordinators, customers, vendors, and visitors
• Support, manage visitor tours and function as an ambassador to event coordinators
• Assist visitors for meetings
• Ability to demonstrate excitement and pride to be part of the Client team
• Professionally manages all phone calls and routes callers and answers questions in a timely and courteous manner
• Maintains security requirements by ensuring visitors and contractors sign visitor log and by distributing guest badges
• Alerts Security or Facilities staff of any disturbances or potentially issues
• May function as point of contact in case of an emergency or disaster, coordinating with Facilities staff
• Coordinate taxi service, van service or contracted bus service for large meeting and events
• Uses company intranet to look up employees' contact information
• Communicate with employees on site-specific issues
• Generate purchase orders using Ariba and manage expense in concur
• Distributes all outbound mail in time for daily departure by courier or USPS. Manages international shipping function and becomes familiar with relevant shipping rules and regulations
• Manages conference room bookings, loaner equipment (remote controls, adaptors, headphones, etc.) distribution
• Only those lawfully authorized to work in the designated country associated with the position will be considered.
• Please note that all Position start dates and duration are estimates and may be reduced or lengthened based upon a client's business needs and requirements.

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