A Receptionist greets and directs customers or visitors that come in to an office or business, and answers and directs incoming phone calls. Deals with mail or courier services. May schedule appointments or meeting rooms, gather patient information, or assist with filing or other administrative support work.
At Novera, we're more than just a healthcare clinic; we're a beacon of hope for individuals suffering from headaches and migraines. As a leading cash-pay practice, we pride ourselves on offering personalized, patient-centered care that transcends traditional medical treatments. Our mission is to empower our patients to live their lives fully, free from the fear of their next headache or migraine. As we continue to grow, we are looking for passionate individuals to join our team who are committed to making a difference in the lives of those we serve.
The Role:
We are seeking a dependable, organized, and compassionate Front Desk Associate/Receptionist to support the daily operations of our specialty physical therapy clinic focused on headache and migraine treatment. This role is ideal for someone who enjoys helping people, thrives in a fast-paced healthcare environment, and can balance administrative responsibilities with exceptional patient service. The Receptionist serves as the first point of contact for patients and plays an essential role in creating a welcoming, professional, and supportive clinic experience.
Key Responsibilities:
Greet and welcome patients to the clinic with warmth and professionalism. Manage scheduling of appointments and following up with patients. Handle phone and in-person inquiries, providing patients with the information they need while maintaining confidentiality. Process payments and understand the basics of cash handling and billing. Utilize various software systems for scheduling, billing, and patient management. Document patient interactions, updates, and notes within the CRM Create and distribute superbills accurately and efficiently Order and organize office and clinical supplies Prepare patient welcome gifts and care packages Perform routine cleaning and upkeep of the entire office environment Support the clinic's mission and culture, actively participating in team meetings and clinic initiatives. Assist with administrative and miscellaneous office projects as assigned
Qualifications:
Previous experience in a front desk, customer service, or sales role preferred. Strong interpersonal and communication skills, with a comfort in interacting with patients both over the phone and in person. Ability to multitask, pay attention to detail, and manage time effectively. Proficient in computer use and navigating different software platforms. A positive attitude and the ability to work as part of a team. Enthusiasm for the clinic's mission and a desire to contribute to a positive patient experience. Interest in long-term career opportunities and growth within the company.
Why Join Us:
Competitive pay within the range of $18-$22/hour, based on experience. Be part of a clinic that's making a real difference in the healthcare landscape. Opportunity for professional growth and advancement in a growing company. Work in an environment that values passion, positivity, and a patient-first approach. How to
Apply:
If you're excited about the prospect of joining our mission-driven team and making a difference in the lives of our patients, we'd love to hear from you. Please send your resume and a brief cover letter explaining why you're the perfect fit for the Front Desk Associate role at Novera. Your cover letter should highlight any relevant experience, particularly in customer service, sales, or healthcare, and your interest in our mission. Join us in our journey to provide groundbreaking care for headache and migraine sufferers. We look forward to welcoming a new member to the Novera family who is as passionate about our mission as we are.
