HVAC Office Coordinator & Marketing AssistantSilver City Heating & Cooling — Meriden, CT Silver City Heating & Cooling is looking for an organized, dependable, and personable team member to help manage our daily office operations and keep our customers connected with our business. This position combines customer service, scheduling, invoicing, service contract management, and light marketing. We're looking for someone who takes initiative, follows through, and can keep things moving in a busy service business. Responsibilities Answer incoming calls and emails, assist customers, and collect accurate information for service requests. Schedule service calls, maintenance visits, and installations, coordinating with technicians and customers. Keep the schedule organized and communicate appointment updates or changes. Prepare and send invoices, track outstanding balances, and follow up on payments. Manage service contracts and maintenance memberships, including renewals, reminders, and scheduling covered visits. Follow up on estimates and customer inquiries. Maintain accurate customer records, job details, and office paperwork. Help create and send seasonal email campaigns, service reminders, and promotions. Keep our social media pages active with job photos, company updates, maintenance tips, and other relevant posts. Help request customer reviews and respond to routine online inquiries. Work directly with the owner and technicians to improve communication and keep daily operations organized. What We're Looking For Strong organization, attention to detail, and follow-through. A friendly, professional phone manner and clear written communication. Ability to manage multiple priorities and adjust when schedules change. Comfort using computers, email, scheduling software, and social media. Experience with invoicing, QuickBooks, or service management software is a plus. Previous office, customer service, dispatching, or administrative experience preferred. HVAC or home service industry experience is helpful, but we're willing to train the right person. About the Opportunity You'll play an important role in a growing local company, helping us provide responsive customer service, stay organized, and build a stronger presence in the community. To Apply Please send your résumé and a brief introduction describing your relevant experience.

Pay:

From $25.00 per hour

Benefits:

Flexible schedule Paid time off Parental leave

Work Location:

In person