We are seeking a dependable, organized, and patient-focused Rehabilitation Front Desk Coordinator to join our Rehabilitation Department. This position will support our rehab team and patients at both our Bristol and Torrington locations. The successful candidate must be flexible and willing to work between both offices based on departmental scheduling and operational needs. The Front Desk Coordinator plays an important role in creating a positive patient experience while ensuring the efficient day-to-day operation of the Rehabilitation Department. Duties Greet and check in patients in a professional, friendly, and efficient manner. Complete patient check-out and schedule follow-up rehabilitation appointments. Answer incoming telephone calls and assist patients with scheduling, questions, and other needs. Schedule, reschedule, and cancel appointments while maintaining accurate provider and therapy schedules. Verify patient demographic and insurance information and update records as necessary. Collect copayments, deductibles, coinsurance, outstanding balances, and other patient payments at the time of service. Accurately document and process payments according to practice procedures. Obtain and track insurance authorizations and referrals required for physical and/or occupational therapy services. Monitor authorization visit limits and expiration dates to help prevent patients from receiving services without appropriate authorization. Communicate with insurance companies, referring providers, clinical staff, and patients regarding authorization or referral requirements. Assist with insurance eligibility and benefit verification as needed. Ensure required prescriptions, referrals, authorizations, and documentation are received prior to scheduled services. Maintain accurate patient information within the electronic medical record and scheduling systems. Communicate effectively with therapists and other clinical staff regarding scheduling changes, patient concerns, authorizations, and other front-office matters. Help maintain efficient patient flow throughout the department. Assist patients with questions regarding appointments, insurance requirements, payments, and practice policies. Scan, upload, fax, and maintain patient documentation as required. Protect patient confidentiality and comply with HIPAA and all practice policies and procedures. Maintain a professional, organized, and welcoming front-desk environment. Perform other administrative and front-office duties as assigned to support the Rehabilitation Department and overall practice operations. Must be able and willing to work at both the Bristol and Torrington, CT locations.

Requirements:

Reliable transportation between locations is required. Previous medical office, rehabilitation, orthopedic, or healthcare front-desk experience is strongly preferred. Experience obtaining insurance authorizations and referrals is preferred. Knowledge of medical insurance, copayments, deductibles, referrals, and authorization requirements is preferred. Strong computer, telephone, and data-entry skills. Excellent organizational skills with strong attention to detail. Ability to multitask and prioritize responsibilities in a busy medical office environment. Strong interpersonal and customer-service skills. Ability to communicate professionally with patients, providers, therapists, insurance companies, and coworkers. Dependable, punctual, flexible, and able to work effectively as part of a team. Ability to maintain confidentiality and handle sensitive patient information appropriately.

EXCELLENT

Customer Service, is a must! The ideal candidate is a proactive team player who understands that the front desk is an essential part of both the patient experience and the operational success of the Rehabilitation Department. We are looking for someone who takes ownership of their responsibilities, pays close attention to scheduling and authorization requirements, communicates well with patients and staff, and is comfortable supporting two office locations.

Work Location:

Bristol and Torrington, Connecticut Travel Requirement:

Regular travel between Bristol and Torrington locations based on departmental needs.

Pay:

From $22.00 per hour

Benefits:

401(k) Dental insurance Employee discount Free parking Health insurance Life insurance Opportunities for advancement Paid time off Vision insurance

Work Location:

In person