The Receptionist/Customer Service (AKA Studio Coordinator) is a key position in determining the success of the studio. The Studio Coordinator is often the first and last point of contact for clients and creating an impression of warmth, professionalism and efficiency is essential. We offer a modern, friendly and clean environment, flexible hours, hourly compensation with commission potential.

MUST WORK WEEKENDS. SUMMARY

The Studio Coordinator is a key holder and accountable for all front desk operations including phone, retail sales, cash transactions, client point of sale activities, customer service standards, and general day to day operations.

ESSENTIAL FUNCTIONS

Greeting customers as they arrive at the studio and making sure they feel comfortable if waiting for an appointment, handle their inquiries and book studio appointments. Answering the phones and handling subsequent inquiries and bookings Retail waxing products and services - The Studio Coordinator will need to invest time in understanding the different services available and the various pre and post waxing products for sale within the studio so that they can give useful advice to clients and ultimately sell them products. Monitoring and renewing stock levels -you may be expected to ensure that front of studio (retail area) product displays are properly stocked and look appealing. Scheduling appointments Assist in keeping studio clean and tidy

ADDITIONAL FUNCTIONS

1. Coverage of shifts in short-notice/emergency situations (sickness, etc.) 2. Customer contacts and rescheduling if needed. 3. Participate in defined community outreach requirements.

ROLE SCOPE AND COMPLEXITY

The Studio Coordinator reports directly to Studio Manager and indirectly to all members of ownership and is accountable for all aspects of front desk operations. The Studio Coordinator is accountable for meeting established customer service standards focusing on both internal customer (staff, volunteers, interns, vendors) and external customer (current clients and all potential customers).

MINIMUM QUALIFICATIONS

Required:

High school degree or equivalent Written and Verbal skills Team player within team environment

Exceptional Customer Service Multi-tasking Detail Oriented Preferred:

Front Office Experience Experience in

Salon/Studio Industry Job Type:

Full-time Pay:

$16.00 - $17.00 per hour

Benefits:

Employee discount Free parking Paid time off

Work Location:

In person