FRONT DESK ASSOCIATE

Athletica Health & Fitness Position Summary The Front Desk Associate is one of the most important members of the Athletica Health & Fitness team because you are often the first and last impression our members and guests receive. This position is much more than checking members into the gym. Front Desk Associates are responsible for providing exceptional customer service, maintaining a clean and welcoming facility, supporting membership sales, completing daily outreach calls, assisting with the juice bar, answering incoming phone calls, and helping ensure the gym operates at Athletica standards at all times. Every Front Desk Associate is expected to take ownership of the club. If you see something that needs to be cleaned, organized, restocked, or addressed, take care of it. Providing an outstanding member experience is everyone's responsibility. RESPONSIBILITIESCustomer Service & Member Experience Greet every member and guest in a friendly, professional, and welcoming manner. Provide the highest level of customer service at all times. Check members into the facility and assist with membership questions. Answer questions regarding memberships, services, classes, personal training, and club amenities. Assist members with concerns and escalate issues to management when necessary. Build relationships with members and create a positive, energetic atmosphere. Maintain professional behavior, appearance, and communication at all times. Thank and acknowledge members as they enter and leave the facility. Gym Sales & Daily Calls Participate actively in membership sales and lead generation. Complete 50 outbound sales/follow-up calls per shift/person , or as directed by management. Contact leads, prospects, former members, missed guests, and other assigned call lists. Follow up with potential members and encourage them to visit the club. Schedule appointments, tours, and membership consultations. Conduct gym tours and explain Athletica's amenities, programs, and membership options. Accurately document calls, leads, appointments, and follow-ups. Support the club in achieving its daily, weekly, and monthly membership goals. Front Desk & Phone Responsibilities Answer incoming telephone calls promptly and professionally. Assist callers or direct calls to the appropriate department. Maintain an organized and professional front desk area. Complete member check-ins accurately. Assist with basic account and membership questions. Communicate important member concerns or operational issues to management. Follow all opening, closing, and shift procedures. Juice Bar Assist members and guests with juice bar purchases. Prepare shakes, smoothies, drinks, and other approved items according to Athletica standards. Maintain a clean and sanitary juice bar area. Clean equipment and work surfaces throughout the shift. Restock products, cups, supplies, and other inventory as needed. Notify management when products or supplies are running low. Accurately process juice bar transactions. Cleaning & Facility Upkeep Cleaning is a required part of the Front Desk Associate position and everyone's responsibility. Front Desk Associates are expected to continuously monitor the facility and complete cleaning responsibilities throughout their shifts, including: Wiping down gym equipment and machines. Cleaning and organizing the front desk and lobby. Cleaning mirrors, glass, doors, counters, and other surfaces. Checking and cleaning restrooms and locker rooms. Picking up trash throughout the facility. Emptying trash cans when needed. Sweeping, mopping, vacuuming, and spot-cleaning as necessary. Restocking paper products, soap, sanitizer, and other supplies. Keeping the juice bar clean and sanitized. Picking up weights and returning equipment to its proper location. Keeping gym floors and workout areas organized. Immediately reporting broken equipment, maintenance concerns, leaks, hazards, or other facility issues. Completing assigned cleaning checklists and gym runs throughout the shift. Do not wait to be asked to clean. If something is dirty, out of place, empty, or needs attention, take ownership and address it. Gym Runs Front Desk Associates are responsible for regularly walking the entire facility during their shifts. During each gym run, employees should: Check overall cleanliness. Pick up and organize weights and equipment. Wipe down areas requiring attention. Check restrooms and locker rooms. Empty overflowing trash. Look for damaged or out-of-order equipment. Identify safety concerns. Assist members who appear to need help. Report maintenance or member concerns to management. The front desk should never remain unattended while completing a gym run. Team members must communicate and coordinate coverage.

PERFORMANCE EXPECTATIONS

Front Desk Associates are expected to: Arrive on time and ready to work. Wear the required Athletica uniform. Maintain a professional appearance. Stay engaged and productive throughout the entire shift. Complete required sales calls and follow-ups. Complete assigned cleaning responsibilities and gym runs. Provide excellent customer service. Maintain a positive and professional attitude. Work as a team and assist other departments when needed. Follow all Athletica Health & Fitness policies and procedures. Take ownership instead of waiting for a manager to identify what needs to be done.

OUR STANDARD

At Athletica Health & Fitness, the Front Desk sets the tone for the entire club.

Our expectation is simple:

Take care of our members, take care of our facility, and take pride in your club. Every member should walk into a clean, organized, welcoming gym and receive outstanding service from the moment they arrive until the moment they leave. Compensation - Hourly +

Commision Pay:

From $15.00 per hour Expected hours: 15.0 - 35.0 per week

Benefits:

Dental insurance Employee discount Flexible schedule Health insurance Life insurance Vision insurance People with a criminal record are encouraged to apply

Work Location:

In person